Evok — Poor quality sofa

Address: Unit no. 301-302 3rd floor park centra, sec 30, Gurugram 122001

I have purchased 3+2 leather sofa set and a pair of Reckliners and 1 center table from shipra mall evok indirapuram ghaziabad on 15 oct 2019
And now the skin of the sofa is getting peeled off and center table has got some gap in it. I have been contacting with their customer service now from last four months and they gave a number of naresh bhati whose phone is [protected], I tried contacting him 50 times but he never responds and 2 times he said the techician will come but techician never came. These people should not sell the product if they cannot provide services. They gave me warranty of one year on sofa but it got bad before one year and they are not fixing it.
I request you to look into this matter on an urgent basis and take some action on Evok please and help me getting the refund.