[Resolved] Evok — Received a damaged tv unit

Parthiban Ramachandran

Jul 4, 2017

Address: 560043

Hi,

I have seen and ordered an last piece of latigo tv unit with 2dr at the evok store in kammanahali bangalore. After discussing with store manager ritesh paid rupees 14170 buy card on 22nd may. And they agreed to deliver on saturday 27th may.
I have received the unit as agreed on saturday 27th may, but post delivery i observed the unit is not standing properly and found only one of the leg had bush and nothing else. Next day the installation guy (Ashok) came and added the bush.
By that we have noticed one of the leg was broken and given steel 'l' angle support for it even he took the photos. Also one side of the unit has damage. See the attached photos. I dont want a damaged and refurbished tv cabinet. Replace with a new one or exchange with different piece.

I have also called the customer care and complained regarding this. And reference no is - mj27872

Even after multiple complaints and calls, no action has been taken.

Regards,
Parthi

+3 photos

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Aug 6, 2021

Complaint marked as Resolved

Evok customer support has been notified about the posted complaint.

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Comments

Evok Customer Care

from Mumbai, Maharashtra

Aug 1, 2017

Verified Support

Dear Sir,

Greetings from Evokcare!!!

Further to your mail, our Area manager Mr. Kiran chabaria had informed you that product was sold to you at a heavy discount on AS IS where basis which comes with No warranty, however we had offered to send technician for a one time touch up work on exceptional basis and the same was also communicated over email to you dated 17th July 2017, feel free to revert to the mail or call us on[protected] for any further assistance.

Assuring you best of our services.

Sachin
Evok Care