Evok — Refusal to refund the amount on cancellation

Address: Gurgaon, Haryana

Hi, I had purchased a sofa set for Rs.37, 788 from Evok in April 2014 which I had to cancel subsequently. I had cancelled the sofa set immediately after booking and without taking delivery of the product. On asking for a refund of the amount paid by me, the Company refused to refund the amount and I was told that I can use the credit note to buy any other furniture in future. I had insisted on a refund as I didn't have any requirement of any other furniture but the Company had refused the refund. As I had expected, I haven't been able to use the credit note and the Company is refusing to refund the amount till now even after multiple follow-ups. Writing to their customer care has had no effect. The order number is Sales Order: 1003SO/14-15/000034.