Evok — Repairing of L-shape sofa (Apollo)

Address: 201, B1, Wing1, Licorice, Green Groves Society, BAIF Road, Wagholi

Hi, I am Aashul Heda. I resides in Pune.

I am facing some manufacturing defects in the L shape sofa purchased from Evok on 26th June 2019. The issue includes hard nail hitting, hard and irregular cushioning effects, and sound issues. As per clarification provided by the Evok executive on 2nd August 2019, Evok provides a warranty of 1 year from my date of invoice for purchase of furniture.

I registered the complaint on 23rd May (2 months back) through email as well as through customer care contact no. Evok service is utterly slow. They never respond to emails (which is quite strange, as I have never seen a company which don't revert back to documented things like mail).

Calling to customer care executive is another story, they only pacify you by saying that they have escalated the issue to a higher authority. I guess the top management needs to take strict follow up of middle management, otherwise, they will lose a high-end customer like me.

I understand that COVID-19 has delayed things, but not acknowledging your customer's complaint, no follow-up on your customers' complaint is terrible.
I have also followed up with Rakesh Kumar and Manikant Kumar through email, both are unresponsive at the moment.

For any readers reading this post, I suggest you please dont get fool by the Evok's one year warranty in your product. Its a scam. Instead, buy product from your local furniture store neighbouring you. Atleast you could take some action i[censored]nsatisfied with the product. Also dont expect any reply from their customer service. Trust me try this number "[protected]" (their customer care number), the phone will never get connected (I tried almost 10-12 times till now). I also shoot some 5-6 mails on the follow-up, received none response.