Evok — Return policy

Address: Faridabad, Haryana

Website: Evok

I had purchased a wall paper from Evok store, Crown Interiors Faridabad in Aug, 15 along with some furniture. Soon I fpund that the wall paper is not compatible to my requirement. I called up store manager to cancel my order for wall paper. I would like to mention that the wall paper was not received from the store & I the decision was made before hand. I did not ask for any refund. I just asked the store to buy some other article of same amount instead of wall paper. I am following up with Evok customer care & store manager from past 20 days but no favorable response. They say that as per their company policy, wall paper order cannot be cancelled & same is mentioned on the back side of the bill. Let me mention that it was not communicated to me verbally while purchasing the article neither I was asked to see that purchase / return policy before purchasing the article. This is one sided policy of the company & i feel that Evok cannot force such policies on to the customer.