Evok — Sofa Delivery issues

We have ordered a sofa on 29th Jan and it was committed to be delivered in 10 days. Today is 15th Feb and there is no information from Kirti nagar Store that when it will be delivered. Its so frustrating when you give 50K in flash of second to these retailers "so called brand" and they have no responsibility to feel commited of dates and delivery and now I feel do they really care about customer at all...

I would like to escalate this to higher management and request someone to contact me at [protected].