Evok — sofa is having some manufacturing defect but no one attended yet

Address: classic residency, Raj Nagar Extension, Tower -F, Ghaziabad, Ghaziabad, Uttar Pradesh, 201005

Hii team,
Can you please get checked my sofa as it's showing noisy near hand rest of 3 seater sofa. Even cranky noise comes from all sofa.. It looks like manufacturing defect.. This was raised on 27th nov but no response..

Customer bill details - [protected]/inv #[protected]

Someone called me on 29th nov and assured to attend this call on 30st nov at 10am but no-one attended.. I called naresh also to confirm but he said that confirming in sometime but in vain.. Once again you are proving metal for your excellent services... Please if there is any manufacturing damage in the sofa, i would like to be exchanged rather repaired.
For me it looks like a black investment on this sofa and more black finding new customer called evok.

I would reqest you to kindly get this attended & replaced sooner the better...

In last 6-7months, i found useless product and support from your end.,.

Thanks
Santosh
+[protected]