Evok — sofa upholstery

dhanankp

from Nagothana, Maharashtra

Feb 1, 2020

Address: 560097

I bought a new magna new reciner sofa set from evok showroom at kalyan nagar bengaluru during feb 2018.

The upholstery used on the sofa set was sub standard and the upholstery started tearing i made a complaint to evok customer care. After repeated complaints their representative called on me and informed, since warranty is available only for one year i have to bear the cost of replacement of the upholstery at a cost of about inr 30k.

I sent a message to the company whether changed upholstery would last a reasonable time or should i again change it after 2 years.
The company never replied my query.
If sofa set lasts hardly 2 years why such iterms are marketed by company like hindware subsidiary.
I seek your kind intervention in resolving this issue.
If i have to incur additional expense of inr 30k to change the upholstery, i expect it to last for a minimum of 5 to 7 years.

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Comments

Jenish Jeyakar

Feb 5, 2020

I got the sofa 3+2+1and it started to develop cracks in the leather then they redone the 3 seater. Later for all it started to happen. Now it's 5 years all the leather material is torn and worn out . Very awkward looking after spending huge money for this. It was sold as leather sofa but this is the current condition. Need this to be fixed..