Evok — Unresolved Complaint Since Sept 2020 - IND[protected]

Address: Hindware Home Retail Pvt. Ltd. 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India.

Website: www.evok.in

We have raised multiple complaints regarding the Sofa purchased in February 2020, last being in Sept 2020. It's been 5 months, but NO VISITS or NO CALLBACK. I did visit the local store but they are saying the corporate structure changed during the lockdown so they cannot help with the warranty.

I also spoke with Mr. Rakesh Kumar (at +[protected] but he CLEARLY told me that there is NO WARRANTY. If my education is right and if I can read properly, the bill say's 1-year warranty.

I tried calling at one of the numbers (+[protected] mentioned on their website, but it seems like that number is no longer active. Their support executives from[protected] shared another number of Ms. Pooja (area head Ludhiana), trying to reach her no response. After which I had to call again at[protected], just to know Ms. Pooja is short staffed from last 6 months and cannot help.

Now after sending them an email, I got the below response (Attached the screenshot of email and invoice):

After perusal of documents, Kindly note that the products were sold to you at heavy discount on AS IS where basis which comes with No Guarantee No warranty.

I am not even sure what is AS IS scheme is and why wasn't this mentioned on the bill when they already put a stamp saying NO EXCHANGE OR REFUND PURCHASE MADE THROUGH THIS SCHEME.

I have raised another complaint for the Stone Table (Italian Marble) in the same email conversation.

Date of Purchase - 20th February 2020
Complaint No. for Sofa - IND[protected]
Complaint No. for Table - IND[protected]
Desirable Resolution: Need the products fixed as soon as possible.

Email Addresses I sent emails to:
Service Head/SERVICE/GGN/SHIL
businesshead,
Rakesh Kumar
evokcare,

Company address as on the bill:
Somany Home Innovation Limited (Retail Div.)
Evok Ludhiana Feeder Warehouse
Plot 866 Village & Post - Bhanohar
Ludhiana, Punjab, IN - 141102