Evok — Wrong size matress

Address: 122001

I purchased some furniture and 2 matress from evok ( JMD mall, shop No 21A-32A lower ground floor, JMD regent arcade mall, MG road Gurgaon) on 31-july-2015 with sales order no. 1003SO[protected]. Both the matress were undersize.Even After numerous phone calls and complaints nobody was sent to look into the matter. Then i visited the showroom and my complaint was registered. After the registration of complaint somebody was sent from evok to take size of matress and we were assured that our matress will be replaced. But nothing happened. We again called them many times and they said that our matress is under process and will be delivered in 2 or 3 days. But the matress was not delivered. We again started calling them and after few days a new person was sent who again took the size of the matress and we were assured that the matresses will be replaced within a week. The same phenomenon again happened and we didn't receive our matresses. We again called them and a new person was sent again and this time also same thing happened and we have not received our matresses till now. This time the evok person also opened the packaging of the matresses to check the size. Its been more than 6 months and we are sleeping on matresses covered with plastic covers because evok persons have said that if packaging is opened, the matteresses will not be replaced. It is clear that they want us to open the packaging so that they dont have any responsibility to change the matresses.