Exide Industries — Battery warranty issues

Hello,

I purchased exide battery from "Samir Automobiles", Sardarnagar Ahmedabad, Gujarat, invoice attached, on 4-Apr-2018.

During this lockdown in the month of April, I experienced issues as battery got discharged and I called up the dealer and was told that they are not working due to lockdown. Soon after lockdown got over, I approached them and was told that there was extension provided by exide but it is just over by two days and if I give this for replacement claim, due to work load it will not be checked and I will have to pay 50% of the cost because there are lot of replacement requests due to lock down to resolve issues company is straight away putting all requests at pro rata basis of replacement . The dealer further assured me that battery is okay and he recharged it. I trusted and got the old battery fitted again. But it kept getting discharged and I frequently visited and got the battery recharged for which I was charged 300/- Rs.

Now, I am fed up and last I visited 10 -12 days back he said that you can get a new battery ay 50% warranty, meaning I will have to pay half the price to get the battery replaced, which will be around 4000/- Rs.

He kept me misguiding and I kept getting annoyed on roads seeking help and getting it started by paying emergency charges to local vendors for jump cables.

This is very frustrating and I am a very old customer of Exide rather purchasing from Samir Automobiles since past 15 years.

I strongly believe that I should get a replacement battery at no additional cost under warranty as I approached dealer quite well before the warranty expired. I don't know what was his benefit or workload or whatever since he kept denying a replacement warranty.

Please, take this on priority as I cannot bear such a loss at no fault of mine and am not using my car since past 15-20 days.

Please call me any information is required from my side.