I have raised a complaint through exide care toll free number[protected] and made 5 follow-up calls and till now, no action taken to resolve the issue. Every time the telephone operator used to repeat the same words (Sorry sir, i will put an urgent status, i will raise this issue to the concerned department, our local service engineer will callback you within half an hour etc;) and found no action from their end. I purchased an exide invertor model # gqp 12 v 1050 va & an exide battery model # fem0-imtt2000 12 v 200ah tubular battery 0n 08/11/2019 and i raised a complaint due to the repeated breakdown and unusual noises. The service agent for the invertor attended the issue and checked the invertor on 21st and informed me that the problem is with battery, and requested me close the complaint and raise a fresh complaint against the battery. I did accordingly on 21st (Complaint reference #stn 1043460) faced power shutdown 3 times in my area and my children preparing for the public exam are really getting affected. (The invertor and battery are not meeting my purpose behind my decision to purchase them)
Also be informed that last 2 days i didn't go anywhere out of my residence by waiting for the visit by service engineer at any moment. i must say after sales service is very poor, especially the follow-up / customer support by exide care and service engineers in vellore area.
Hope you do the needful to solve this issue at the earliest. Was this information helpful? | 
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