Exide Industries — Issue with Battery replace

I have purchased a battery on FEB and now it is issue and not working, I have checked with Veni Battery Cuddalore-607001. They as well confirmed the issue.

Now the issue is they are asking 10day time to replace the battery, Why?
How can I manage without a battery 10days.

Can you help to replace the battery immediately?, Paperless warranty screenshot attached below screenshot.
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    Exide Industries Phone
    +91 33 2283 2133
    +91 33 2283 2150
    +91 33 2283 2120
    Exide Industries Address
    Exide House, 59E Chowringhee Road, Kolkata, West Bengal, India - 700020
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