Exide Industries — reg: complaint in exide battery-4 wheeler // breach of trust in brand loyalty // nagesh dhingra

Address: Fortune Estate, Near Akashwani, Hadapsar, Pune, Maharashtra, Pune, Maharashtra, 411028

Dear sir/ madam,

Referred to the captioned subject, i, nagesh dhingra, wish to inform you that i have purchased an exide battery to be used in 4 wheeler i. E hyundai-santro car, in chandigarh, being working there only. The battery cost was rs.3, 400/-, which had been purchased from m/s balaji enterprises vide invoice no. 1021 dated 05.12.2018, which was sold to me with a guarantee period of 24 months. Scanned copy of the invoice along with warranty card, is enclosed herewith for your kind reference.

Now, i have been shifted from chandigarh to pune, maharashtra on account of transfer of my services, but it is very painful to bring it to your kind notice that the battery was found dead in one fine morning as on 13.12.2019, when i was giving an electric start to my car. When i approached to one of the exide batteries authorised dealer in pune (M/s barde batteries, hadapsar, pune), it was very shocking for me to know that firstly i have to bring my car to his shop if i want my battery to be checked. If i had to take his person to my place (Which is hardly 2 kms. Away), he was charging an unjustified amount just to give a start to my car and finally bringing the car to his shop, for just checking of the exide battery.

After all this non-sense, somehow i managed to bring my car to his shop, i came to know that the exide battery cells are dead. When i asked them about the guarantee period of my battery, they simply denied to exchange the same without any cost. They told me that now i can only purchase a new battery at discounted rate, as i had already crossed the guarantee period. I cannot get a new battery in replacement of the earlier battery, which was purchased as on 05.12.2018 only. Exide batteries' authorised dealer in pune, informed me that i will get a new battery only after when i will get a battery replaced from the exide company, not before that. If i want to get a stand-by battery, they will charge a fees of rs.400/- for these 4-5 days waiting period, and whatever the battery model will be received, i have to accept the same and that too will take a minimum of 5-6 days for replacement. The new battery which they are trying to sold me, it is clearly written that "this battery is having warranty only if installed in three-wheeler (Auto-rickshaw)".in between, your dealer in chandigarh is not even entertaining me at all.

Now i want to ask your good self whether exide company dealers are indulged in mis-selling of their batteries to their loyal customers. They are not even ready to entertain their customers with due respect. I inform you that during all these days, my daughter (Infant baby) was not feeling well and i took her and have rushed to the hospital on public means of transport, even though i was having a vehicle, but that is not in running condition due to your un-professional behaviour. If some unfortunate thing could have happened on that day, who would be responsible for the same. The prescription of the doctor can also be shared with you, if required.

Sir/ madam, i wish to inform you that we are using only exide batteries in almost 7 vehicles in use at home (Including 4 wheelers and 2 wheelers) and two invertor batteries also of the same brand. I am the only person in my family, who looks after all this maintenance of the vehicles. Now, i ask you when this kind o[censored]nprofessional behaviour will be there with your loyal customers, how a company can maintain the same tempo of their brand in the minds of the loyal customers, in this scenerio of cut-throat competition. Till date, i was a big fan and happiest user of the exide batteries and even i was suggesting my friends and relatives also to go for the same brand, as it was well tried and tested brand. But, when it was all happened with me only, i am very shocked with this bad experience of exide battery company.

It was also very shocking for me that i purchased the exide battery as on 05.12.2018, as it is clear from the invoice and the warranty card attached herewith, but, the same was dead exactly within a year and i am not even getting the benefit for these 7 days only, as this fact was known to me as on 13.12.2019. There is no possibility of adjusting even 7 days of guarantee period, even if we are your loyal customers. It is very difficult for a common serviceman to spend rs.3, 000/- to rs.4, 000/- every year just to purchase the new exide battery for their vehicles. It seems totally against principle of justice.

Sir/ madam, i would like to request your good self to resolve this matter on priority and kindly get replace my battery at the earliest considering the same found faulty within the guarantee period, as a loyal customer of your exide company, and i also request exide company to replace the same in the maximum tat of 48 hours only. The matter should not be escalated to the next level of applicable forum.

I shall be very thankful to you for this act of kindness.

Yours sincerely,

Nagesh dhingra.
Mob: +91-[protected]