Feb 04, 2022
Updated by asma singh Hello Team,
This complaint is regarding Faces Canada. I purchased bridal makeup combo from their site worth INR 3299/- and a pouch as complementary gift on 3oth Jan 2022.
They delivered only free pouch and 1 mascara as part of their order and the message notification delivered on whatsapp for full order delivery. Now, while I try to place return/refund request, the portal shows only free pouch in return /refund option.
In the meantime I received quite few mails from shiprocket for pouch and mascara delivery, which I forwarded to faces canada support asking why such mails are getting delivered to me while they are irrelevant to my order.
There was no satisfactory response from the company except, we will resolve issue in 48 hours.
They don't have any customer support to address the issue. The WhatsApp number they are using for sending notifications is continuously switched off.This is highly disappointing.
I want product at the earliest hence chose the brand and they are simply pathetic in terms of client support and queries redressal.
website: https://www.facescanada.com/
customer support: [protected]@facescanada.com
Whatsapp notification number: [protected]
Feb 04, 2022
Updated by asma singh Hello Team,
This complaint is regarding Faces Canada. I purchased bridal makeup combo from their site worth INR 3299/- and a pouch as complementary gift on 3oth Jan 2022.
They delivered only free pouch and 1 mascara as part of their order and the message notification delivered on whatsapp for full order delivery. Now, while I try to place return/refund request, the portal shows only free pouch in return /refund option.
In the meantime I received quite few mails from shiprocket for pouch and mascara delivery, which I forwarded to faces canada support asking why such mails are getting delivered to me while they are irrelevant to my order.
There was no satisfactory response from the company except, we will resolve issue in 48 hours.
They don't have any customer support to address the issue. The WhatsApp number they are using for sending notifications is continuously switched off.This is highly disappointing.
I want product at the earliest hence chose the brand and they are simply pathetic in terms of client support and queries redressal.
website: https://www.facescanada.com/
customer support: [protected]@facescanada.com
Whatsapp notification number: [protected]
Feb 04, 2022
Updated by asma singh @ facescanada support are you looking into this matter?
Feb 04, 2022
Updated by asma singh www.facescanda.com and [protected]@facescanada.com please check
Same thing happened with me. They delivered only free pouch and 1 mascara as part of their order and the message notification delivered on whatsapp for full order delivery.