ICICI Bank Complaints & Reviews

Have been trying to get resolution since november 2019 regarding cancellation/refund for my icici pru guaranteed wlth protector - lp which i regret purchasing from icici.
Due to some personal reasons i requested & explained my situation on emails/phone calls to grievance redressal team & even walked to nearest branch regarding surrender & refund for the policy as i had debts to clear.
But the bank his holding up my savings at the utmost cruicial time of need & seems to forget all about providing customer service.
I can provide the entire email trail, if it helps.

Kindly let me know when do i need to do to get my own savings from my own bank as i already took a loan because my bank didn't bother.

I have lost my trust in icici completely.

Ripin

Hi icici,
I am having issues with fastag issued from icici. Below are the things:
1. I have recharged my fastag on 5 dec 2019 with rs. 1000 but it's not reflected to my fastag account up to now and the amount has been deducted from my icici account
2. I have tried to reach customer care by calling to provided both toll-free number[protected] and chargeable number:[protected] but even after several hours continuous...

Hi there,

Kindly note i've withdrawn 500rs from icici bank atm machine id sacwf947. This transaction was done from my hdfc atm card. Inspite of money deduction message i didn't receive money from it.

Also atm machine shop owner had rude and careless behavior.

Atm address - ronak medical
Atm id - sacwf947
Date 22/11
Time 10:15 ist
Money deducted from account but not received 500

I paid with my icici credit card and choosed emi option with merchant payment option.
But i have been billed full amount instead of emi amount by icici. I complained about this many times and called icici 4 times this month. My request number is sr[protected].
But nothing has been done till now from icici side. Need help urgently as due date of payment in 2 days.

Dear sir,
I have tried to withdrawn an amount of rs 8000 from icici bank but due to technical error atm was switched off and at same time balance is deducted from my account. I am having account with kotak bank, gurgaon branch and my account number is [protected]. I have reported such concern with kotak bank, icici bank as well as complaint filed with rbi but no one is responding. I am helpless and fighting for its own money. Both bank are harassing me and replied me that your amount has been bad debts and it will not be refunded you and replied me go where you want to go and filed the complaint against me. It is requested to you kindly resolve my grievance
Con no-[protected]
Email id - [protected]@gmail.com

Dear sir / madam,

It is a matter of concern that icici bank credit card dept is imposing heavy interest charges on my icici bank credit card. This is happening from last two year. I have a outstanding of 30k and am not able to pay it in one short but by default am paying the minimum amount suggested by icici bank every month before the due date, but now i am receiving messages from the bank that i need to pay 1800/- extra this month. I am really not understanding the funda and hence would like you to investigate the matter, i would also like to settle down the balance amount and close the card for ever. Please help

Vehicle number gj14e5809
Mobile number [protected]

I ordered fastag on 3rd january and made the full payment of fastag keeping in mind that i am associated with airtel family.

I was told it will be delivered with in 10 days despite requesting time to expedite and make it before 20 dec 2019 but it has not been delivered by today despite max request time was 10 days.

Seeing the discomfort i asked for my reimbursement they have given me some answers which were not acceptable since if you committing anything it should be taken care of.

From couple of months i have seen/noticed that airtel services are pathetic. They are investing in each area but not able to maintain it.

What least i want is cancel my fastag and return all my money, i will purchase from any bank which they will give me in a day or so, rather like airtel switching statement 10 days to 14 days, if not delivered they can extend as per their flexibility

Only request to refund all my money keep fastag with you.
Pathetic service

Hi team,

I applied for icici fastag via internet banking and the payment got failed and rejected by icici fastag and cancelled. But still the money got debited from my savings account.

It is not reversed even after 7 days, as called to icici fastag customer, they informed its a failed transaction and i have not subscribed for icici fastag also, so please check and revert back the payment back to the savings account.

Account no:[protected]

Transaction amount : rs.499.12

Transaction date : 27/12/2019

Payment id :[protected]/buyfastag/12071560

Consumer code : buyfastag (Icici fastag)

Bill reference information: bil/bpay/[protected]/buyfastag/12071560


Regards,
Vishaal km

I am their customer since 10 years now ; i haven't received any mail / sms / call for kyc authentication ; when i opened ibizz app for some fund transfer i came to know that kyc is pending so they have stalled internet banking. Immediately i rushed rt nagar branch and given all necessary documents on 16th jan 2020 and executive who collected my documents told it will be done within 3 working days but its been 5 days now and my kyc is not...

Dear sir/madam,
i have some certificates of Money Multiplier Bonds . The maturity date of bonds 21.01.2009 .
Our residential adress has been changed and bond holders became minor to adult .
So tell me prosses of redumption .
Thanks ®ards

Bond holder Priyanshi Agarwal, Priya Agarwal, Sankalp Garg, Golu Agarwal
Certificate no.[protected]
Bondholder no.[protected]-[protected]
Issue price Rs. 3, 000 3, 000 3, 000 3, 000
Face value Rs. 12, 000 12, 000 12, 000 12, 000
Date of redumption 21.01.2009 21.01.2009 21.01.2009 21.01.2009

Ashok Kumar Garg
A-212/2, Ashok Vihar
Phase -1, Delhi
110052
Cont . [protected]

I had a dispute for one of the transaction. I had filed the dispute for the same in the first week of march, 2019. So far no action has been taken. I have been getting calls from icici for the payment and to do settlement. On 16, jan 2020 i got a call from icici executive ajay (No.[protected]) and he told me over the phone that he got approval for the settlement at 18, 456 and once i make the payment, i will get the approval settlement letter...

I'm unable to use the convert to emi option in the app or the internet banking section of your website. The app shows a blank screen and the website returns an error. I do not have to be calling the customer care every time i need to convert a transaction to emi. This is poor service at your end. It is annoying having to go through the lengthy ivr for something that can be done in a matter of few clicks online. Even the callback option is trash, i never got a callback.
Please fix this, or i may consider surrendering my credit card and look for better customer-centered options out there.

Please check regarding my forth complaint against the fastag delivery of my car ch03-u-4005 in axis bank. What happened to the axis bank team axis bank not working properly on this matter. Please reply soon otherwise i am going to registered a legal complaint and also i am going to send that complaint copy to the rbi for harrasing the consumer and i am getting disturbed on the toll gates due to delay of fastag. It's more than one month now. This is my forth mail to the bank now please you interfere in this and solve my problem.

Vin gogle has deducted 820 rupees from my icicl account, please inform me why this money deducted from my account without my permission & if there is any activation of any service, I want deactivate that, and please sir give solution for it, A/c. No.[protected].
My no. [protected]
My email: [protected]@rediffmail.com / [protected]@gmail.com

I am jitendra meena, my icici bank account has been deducted for 826 rupees as "dp chgs till nov" on 27th dec 19. My icicidirect account number is - in[protected][protected].

I am using this account for 15 year and it was free, i was not informed about the changes and icici bank has never taken my consent to debit my account.

My account was debited without my consent so this is fraud. I was my money back quickly else i am going to raise further complain about this fraud activity.

Mobile number - [protected]

This is the 5th complaint i am raising, the complaint for the same issue of ecs charges where, as i received my money in transaction for some important work the bank doesn't even text message me and on top of that the bank takes my money for ecs charges for month of may and gst charges for the months september, october and november where i had already closed the ecs from icici undri branch, this bank is a liar and a thief as i was promised previously by an adviser that i won't be charged again for ecs then what is this? And now again recently i had kept money for my emi the icici bank deducted the money for ecs charges without any reason and my emi bounced because of icici pathetic banking and again for it icici took the ecs bounce charges where it was their fault at first hand, if this is not resolved going to post a video on my channel for this fraud icici does.
I want my whole rs. 590+413 revised to my account.

I crossed the paranur toll gate, heading to vedanthangal, today noon by 11.46 hrs., and returned today evening itself at 18.39 hrs. To my shock i found that single trip toll was deducted in both trips and the return trip was not accounted. Toll collected was ₹60+60.
Iam holding hdfc fastag. My car no. Tn07bv3569.
Kindly do the needful for refund of excess toll collected to the valley please.

About 4 month ago, one icici bank credit card salesman comes to me and said that may have a credit card with two benefits like:
1. You will get 200 rs cashback on two movie tickets in a month.
2. You will get 2.5% cashback on hpcl petrol pump for filling up fuel.

But as today i have booked two movie tickets with this card but got no cashback and then i call customer care for the same, they said that my card does not have the movie offer. So please clarify this issue.
My contact details is [protected]

Sir, i have icici fastag. There are 2 complaints about wrong deduction of toll tax dated 28/12/2019 about inr 95 ref. No. Cmp[protected]and dated 30/12/2019about inr 70 ref. No. Cmp[protected] but after 20 days total inr 165 nither refunded nor resolved my both complaints. This is only a type of fraud pls resolve my both complaints and pls take action against icici bank.

Its been 10 days, i got my user id for icici fastag. I have been trying to register it online by userid, which asks for otp sent on my registered mobile number. (I am not receiving any otp after several attempts).

I checked all my details including userid and mobile number with customer care. Everything is proper. Yet customer care has no clue about how to fix this. Everytime they come up with some weird clueless answer.

Out of frustration, i asked them to cancel my fastag and refund all money, and they said for that also you need to register and cancel it online. (Isn't it brilliant, if i am not getting otp) how do i login?

User id : 12182027