Fitness World — No customer support regarding information of order

Address: Dibrugarh, Assam

I have prepaid ordered a gym product from fitness world dated on 15.08.2015. The same day I received the order no. After 5 days of order I tried to contact regarding delivery of product as in the a/c site it is shown as processing, but with disappointment I was not responded till date. Please help me in this regard.