Flipkart Complaints & Reviews

Dear All,
I have placed ordered Samsung Map (GT-N7000) with freebie of Flipcover under order no OD[protected] on 28-Oct-12. I had selected this product as this come with Flipcover. When I received my product through Courier Flipcover is missing and I have initiated the same to Flipkart to deliver the same.

However, their executives giving me false assurance always that it would be delivered next week... next week, but that next week does not come yet till 24-Nov-12.

Due to non availability of flipcover, my phone gets damaged in an accident (by falling) and its glass get broken and same is costing me 13,000 INR.
I have approached to flipkart to pay these damages as they have not supplied flipcover and there is a high probability that if they deliver flipcover on time this damage can be avoided.

As this a breach of agreement signed at the time of purchasing the product, they are supposed to pay the damages either fully or partially (50%), as they never intimated me and give false assurance every time.

Though this medium, I want to make you all aware, to stay away from Flipkart, as they don't have professional ethics and request your support in this regard.

Thanks and regards,
Nitin Mittal

Hi,
I had ordered a HDD for laptop from flipkart on 11th Nov 2012. I got the delivery on 16th Nov 2012. Turned out they had charged me for a higher version and delivered a inferior version. I called up the customer service and they promised a replacement soon. Next time around, the same thing happened. Invoice claims a different product from the delivered. So warranty is void. On calling up the customer care, the CCA tells me that he has taken the complaint and now I should keep down the phone since there are other customers waiting in line. Thanks for telling me what a precious customer I am. On calling up again and speaking to Supervisor, I am told that the second delivery never happened. Their log shows that the courier guy found the door locked. I guess he forgot that he met me at the door and that I returned the product since the product was not what I wanted. Trying to reach the Customer Care Head was futile since I was told that he will not be able to attend to my complaint.

To top it all, the product I had ordered is still available and that too at a lower price than what I had ordered it at. The product that was delivered to me is also separately available.

So much for genuine products available on Flipkart.
Regards.

I didn't get product which i have order on 08/11/2012, as they promise that they will deliver ordered product within 2-3 working days.

I have ordered a camera on 5th which has not been delivered yet whereas flipkart commits in site that it will delivered in 4/6 working days. Further I received message that order shipped on 8th and when called the courier they are saying they have no tracking of this order. After calling many times to customer care they are saying we will call back in 24 hours, 1 hours etc and nobody is calling. I have cancelled the order yesterday and no response from flipkart yet about this order.

Hi,

I have purchased one samsung galaxy s2 from flipkart.com on 6th nov for diwali gift to my wife. i have recieved the product with wrong battery & without bill.Product seems to be duplicate bcz i have recieved wrong battery in the sealed pack of samung box. i am doing regular complain to flipkart.com from 08th nov for battery & bill.
Order Id : OD[protected]
Product: Samsung Galaxy S 2 I9100 (Noble Black)

Incident:[protected]​343
Incident:[protected]​337

i have not seen any progress or feedback from their technical team.
flipkart.com is 100% cheat & fraud company & have very poor customer support system they advertise for 30 days money back gurantee. i am trying to contact them for refund of my my amount. each time their customer support support confirm me that they have no right for refund you will get a call from my tech team for refund & solution. i think govt should start punishing this type of website owner immediately.

Regards,
Mukesh
[protected]

Recently i have purchased a sukam power doc from flipkart and found that i have been cheated.

flipkart provided me the product with manufacturing date as 2010 which is hidden by a 2012 sticker. The product contains too many scratches and also looks old. I feel that the product is a repaired one.

I have mailed to cc team of flipkart but no reply.

All of you think twice before purchasing from flipkart. Many of these are very old product.

Why should i pay for an old product?

This is my last purchase from flipkart

SHAME FLIPKART!!! for cheating customers

hi myself preeti karemore, i booked a pen drive on oct 20 and received also on 23rd of october but during booking of this pendrive my money has been debited twicely ,as i contacted flipkart so many times for refund but they just registered my compliant and not yet solved .please refund my money 1511 as soon as possible and if you want my bank statement that also showing 1511 deducted twicely on 20 oct from flipkart ,so i can send you that also.my order no is od[protected] . the id i used for booking is [protected]@gmail.com.please solve my problem or i have to take legal action against flipkart.

[ Damaged / Defective / Wrong Item ] OD[protected]
I have ordered 32 inch LCD Videocon (4th Oct) as per above order number. They have delivered after one month (29 Oct 2012)defective piece. immediately we have made complaint to flipkart, they have assured to replace within short time, later they have told me that since no more stock, they refund the money. But till now (11.11.12) one has responded till now!
Really it is giving too much stress after paying the amount and waiting for almost 40 days and we have to stop this type of negligence attitude towards consumers.
Kindly initiate stern action against them to protect other consumers.

The steps of the online shopping mayhem:

1. The Laptop color which was delivered was different from the one displayed on site.

2. The DOS was corrupted (Eg: On Keying in W, Z was displayed and on keying A, Q was displayed)

3. I ordered for a refund.

4. The Flipkart officer and the Bluedart officer picked up the laptop but twice kept coming back to my place to pick it up. No idea what was up with their communication.

5. After providing all the account details on 20th October for NEFT transfer, I am communicated that the refund will occur in a weeks time.

6. Today is 10th November, however, now they ask me for the Bluedart Order Tracking ID.

7. No Point Of Escalation Provided.

I humbly await the Rs. 33,000/- NEFT transfer.

Regards,
Richard Manickam
"Certified Flipkart Disappointed Customer"

I have purchased the Philips speakers online from flipkart.com and they committed that they will send my product up to 8 November i have purchased this product because there is funchtion in my home on 10 November now they are saying that they will deliver my product on 15 November 2012 what should i do i anted to use this product in my house in that function which will be celebrated on 10 December

I Dharmendra kashyap, a PhD student at The Centre for Bio-informatics, Pondicherry University, living in Pondicherry, booked online an Alcatel mobile model no OT-710 D from flipkart.com An Online selling company on[protected], got it on[protected].

I sent that mobile to my younger brother Sachin Kumar kashyap living in Bilaspur, Chhattisgarh. Owing to the problem with the battery back up I wrote back flipkart.com on 17-Sept-2012, they gave me some procedure to follow for improving the battery backup, After following the procedures my brother got no improvements.

So I wrote back again on 25-Sept-2012 to flipkart and they said me to go to nearest centre if I am not satisfied with the product and when I said about the replacement they said that the battery back up which I told them is 3-4 days with normal usage, it is quit satisfactory for them and they can not take it back and refused for replacement.
when I said about the technical specification given in their website which states the backup for up-to 800 hrs and 16 hours of talk time, they said that I should better go to nearest service centre and do necessary steps personally and stated that they cant do any more in this matter any further.

so my younger brother who lives in Bilaspur city in Chhattisgarh went to the authorized centre in Bilaspur. First they refused to entertained the complaint, then after some days after showing them the service centre list provided by the Alcatel in Chhattisgarh they got ready to help me. After repeated visits to the centre in Bilaspur with no results, on 19-Oct-2012, the owner of the service centre in Bilaspur refused to do any help.

On 18-Oct-2012, I wrote back flipkart.com for this problem, they again asked me to go to the Authorized service centre and said they will not replace the battery as its already two month over in this process.
Now I got no option but to write a complaint against flipkart.com and the Alcatel India.

I NEED FURTHER SUGGESTION IN THIS REGARD…..........

Hi,

I have been gifted a Flipkart E-gift voucher worth Rs 500. I have been trying to use the same on the flipkart site, however due to some technical issue the same cannot exercised. I have highlighted the issue multiple times to the customer support via calling as well as mailing. At one time the call was even escalated to the floor manager who assured that i ll get some assurance within 1 day, however the same never happened.

I have sort of lost hope in flipkart's claim of 48 hr resolution to complaints & also lost hope in flipkart. Might switch to some other online shopping portal.

Praneeth
praneeth.[protected]@gmail.com

I have ordered a laptop by making a full advance payment through my credit card in Flipkart.com(Order ID : OD[protected]) on the 24th of september 2012. (More than a month ago).

I have not got the product nor the refund of the amount till date. I have made numerous calls to the customer care and I didnt even get response to my mails sent to [protected]@flipkart.com. The customer care guys keep saying that they have informed to concerned department etc. Some even went to the extreme of cheating me saying that its already processed. But when I ask for the mail they keep fooling around.

Inspite of asking severeal times, they havent given me any escalation contact details.
Request you to do something in this regard.

Please find further details below:
Toshiba Satellite C665-I5210 Laptop (2nd Gen Ci3/ 2GB/ 500GB/ Win7 HB/ 512 MB Graph)
Shipping Charge (Rs.)
FREE
Total (Rs.)
32406

Hi,

Product details : Samsung Samsung Galaxy S Duos S7562.
Tracking Details - BP01617717
email -id : [protected]@gmail.com

I order the Samsung product but when it delivered to me it seal was broken , Then i ask the delivery boy why its like this. He told that by mistake he delivered the product to some other place. Then i told how this is possible you should do the cross checked at least verify the phone number(mobile number). He did not answer anything.
So i revert the product back to him. But in the beginning he was not ready to take it back. I told i don't want this product. I don't know he was telling true or false. But i didn't accept the product as that the electronic product which may be tampered. Then i talk to customer support in front of him(delivery boy) they replied "Ok sir but again it will take nearly 7-8 working days(excluding the weekends) to do all the things" i told what???? 7-8 days?. Really i am felling very bad with the Flip-kart service. I heard a lot of it. But now feeling very bad.
So please cancel the product and i don't want any product as i have to gift the phone to my younger brother and he is leaving out of India.
It better to take the product from some retails like electronic shop.. at least you can check there. RIGHT ?. As anything went wrong its only you and you who will suffer. They never suffers they just replied "Sorry" thats all. Now as only i am suffering no one else??? Its very bad "FlipKart" .


Thanks
Anubhaw

Thanks
Anubhaw

Dear Sir,

I have ordered ( order no :OD[protected]) Videocon 32 LCD TV with Flipkart.com on 7th Oct 2012, after several follow up for 15 days, i got delivery on 24th Oct 2012 late evening. Next day I have called technician to fix it, while switch on, we found cracks on the display. immediately I have made complaint to FLIPKART, so far no answer from them.
Kindly advise.

Brgds
G.Suresh

Sir I had bought a new Sony xperia miro through flip kart on (Invoice date:[protected]with invoice number:DEL[protected]. Their TIN number is:[protected]. I jaismon George, from Cochin,kerala. After 2 days of delivery, the earphone of the set got malfunctioned and wi-fi not working and total phone hang. I visited the Sony service centre in Cochin named ACCEL FRONTLINE SERVICES LTD.
SONY AUTHORIZED SERVICE CENTRE
22/2207 OPP:VEEKSHANAM PRESS,
VEEKSHANAM ROAD.PHONE NUMBER:[protected]
From the Sony service centre they gave me a DOA certificate and told me that i had to gave it to the retailer and they will gave me the replacement and they dispatched the product to the Sony main service centre in Delhi. Meanwhile i contacted flip kart customer care report this problem and they asked me to mail the DOA certificate and bill. As per their concern i mailed it to them. they told me that the product is out of stock and they can't replace and will refund the money only after take back the product from me. I told them that i only had DOA certificate with me. And after all these they replied to me that they can't do anything and neither refund my money nor replace the product. I had attached all the documents with this compliant. Please kindly do take action to solve my problem at the earliest.

RETAILER DETAILS
WS RETAIL SERVICES PVT LTD
WAREHOUSE ADDRESS KHASRA
NO.435,ROAD NO.04,LAL DORA
EXT.MAHIPALPUR
With Regards,
JAISMON GEORGE
PUTHENPURAYIL(H)
KARIMPANA P.O
KOOTHATTUKULAM
UPPUKANDAM
PIN:686662
MOB:[protected]

Hi,
I placed an order for Samsung galaxy s3 pebble blue for Rs37000/- on September 14th(Order no : OD[protected]). Then I requested for cancellation on September 15th, after confirming with their customer care representative that the product is not shipped and amount will be refunded. I placed a new order for Samsung galaxy S3 marble white on Sept25th (Order No : OD[protected]). Meanwhile, I continued enquiring the Flipkart customer care team regarding my cancellation request. I always got the reply that “ Flipkart will be processing this request immediately” which did not happen even after both the products were delivered to me on October 5th. When I again enquired their team regarding this, they said me that “The cancellation request was supposed to be processing by now, which unfortunately did not happen” and some apologies. After my n number of calls, I came to know that they have started processing my cancellation request on October 8th. And they asked me to wait till October 13th for the reverse pick up to happen. But this also did not happen. When enquired about this through mail, I was asked to wait till October 16th. They also sent me a mail detailing the procedure of how to pack the product for reverse pick up. But no one came to pick the product. On October 18th, I called them and got a reply that " A product once delivered cannot be taken back". This statement made the whole thing make me feel like I was fooled.

Please do the needful.

Thanks
Anjana

Hi,
I had ordered a TV from flipkart.com 3-4 days back.it was suppose to be delivered on 16th of oct.when I called in to confirm the order on the 15th oct,the CS associate informed us that our order has been cancelled!
I am sure there was sum technical error and thats the reason the order was not deliverd,however i wanted to know the exact reason why we were not informed before cancelling the order.Would request you to look into the matter as such things are a great cause of inconvinience and anxiety for the customers!

TV-Toshiba,32 inch-LCD
order no-OD[protected]
Regards-Bhupesh Torani
mob-[protected]
email [protected]@cvent.com

I have ordered a product, 1. Order Id : OD[protected] - Lta : Bag Forever Rio BFE/CZ/7 Orange Tote Hand Bag Messenger Bag.
This costed me 350 rupees, the bag shown on the website looks like a very good quality and the one I received is totally waste product and I was decevied by the diference in the ad and the actual product.

I feel cheated by this product, I brought products before from online shopping and this time I was stunned to recieve a product which should cost no more than 50 rupees and its worth is no more than a plastic grocery bag.

I do not like being cheated of my hard earned money and when I called the call center for problem redressel they were inturn coming at me saying that I should have called their call center to know the quality of the product before buying (This is distgusitng reply, more disgusting then the product I received instead of showing empathy they were looking for silly reasons) and its their supplier and not they who are to be blamed. These kind of lame excuses given by Flipkart is nothing but cheating customer.

It is like advertising Gold on website and selling Gold plated ornamemnt, and when you ask for redressel of cheating, they telling you that its
supplier problem and my problem.

I want to know, what Indian governent and other Other agencies do to prevent this kind of fleecing of customer. Also what advice what further actions I can take to protect my hard earned money and make Flipkart recognize and accept their mistake.

Let me the know procedure, for getting my money back and for me to send back this waste product

Hi,

I had ordered a pair of Skullcandy earphones from Flipkart.com. I was informed that i would receive my product in 8 days.
After the said period, i received an e-mail from flipkart, stating that the order is cancelled due to unavailability of the product, and the amount would be refunded.
For the refund, i was given 2 options:
a) Refund to my flipkart account, which would be done in 24 hours.
b) Refund to my bank account, which would take 8 business days.

I find the above mode of payment, very inconvenient.
So to summarize i have simply deposited an amount to them for a minimum of 16 days, without receiving any service.

Thanks,
Vimal.