| Address: Madhya Pradesh, Dist Shajapur |
Hi Team,
Would like to raise a complaint regarding an item(Dr. Morepen Non electric two ltr. hot water bag, Seller is D.S. Medicos).
The said item(Order ID OD[protected]was ordered on 04/06/2020, and was delivered on 09/06/2020. On opening of the packet we discovered that the item was local made(but on the box it was mentioned Dr. morepen's), we raised a complanied thru the App for replacement, and the pick up for replacement was done on 11/09/2020.
Thereafter on 18/06/2020, we received the replacement, but unfortunately the product this time also was locally made and the packing says it to be of Dr. morepen.
This type of immoral act is not expected from a company (Flipkart) like yours. We are forced to file a complaint legally also .
This type of medical items should be delivered in urgent basis. The whole replacement process took around 14 days.
The item is of no use to me, hence I m giving it to charity.
The video of the packing and the product is attached herewith and also the screenshots related to the order are also enclosed.
Thanks and Regards,
Hemkant.
[protected].
[protected].
Aug 9, 2021
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2020
Flipkart Customer Care's response We will revert on it.