Please never buy any product from flipkart. I feel so much cheated.
I ordered hitachi 1.5 ton window ac from flipkart. It is mentioned on the installation details that wooden frame is included in standard installation, due to which my installation was cancelled, later they said it was a mistake and they can't do anything.
After that i requested them to get it installed, but they kept delaying it for more than 10 days even after repeated follow-ups and complaint from my side.
Finally i myself contacted hitachi and requested them to contact me, when the technician opened the box, it was found to be damaged, he even mentioned this on the job-sheet.
I requested flipkart to give me replacement, they said they can;t give replacement as its been more than 10 days post delivery, but on their website they mention replacement is valid till 10 days of installation, and i raised the complaint on first day of installation.
So first they made sure installation is delayed more than 10 days, when i myself contacted brand to get it installed, they denied to replace the damaged product.
They are just delaying my requests from 15 days and always asking me to wait more.
I feel so cheated and robbed, i request you all never ever buy anything from flipkart ever again.
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 17, 2020
Flipkart Customer Care's response We will revert on it.
Jun 18, 2020
Updated by hsingh31 Such a bad behavior from your customer support..I was assured that since return is valid till 10 days of installation, they will replace it and will contact me for the same, but my complaints have been marked resolved without any resolution..they didn't even tried contacting me..and now my number seems to be blocked..overtime i call flip kart i get a response that all executives are busy..such a bad serivce guys..i have all proofs video, job sheet, screenshot..no help is being done..after selling the product they just leave it on customers fate..my product was defected and i have proofs then also they are just ignoring my replacement request..and closing the ticket without any resolution..everyone can see in image..I repeat guys never ever buy anything from flipkart..and flipkart I promise you guys I'll take u to the court if this thing is not resolved...
Jun 22, 2020
Updated by hsingh31 Just look at this guys..till now no response from Flipkart..I have done a very big mistake shopping from flipkart..even after having all the genuine proofs and job sheet..my requests are just being ignored..