[Resolved] Food Panda — foodpanda is not refunding my money, tried fool me on chat support

Kiran Sonar

from Pune, Maharashtra

Oct 19, 2018

Address: 411039

Website: www.foodpanda.com

Order id : v6qc-fi8c
Upi transaction id :[protected]
Payu money reference id: [protected] ordered from foodpanda on 6th october. Order amount was rs91.42. Payment was done through google pay, but order got cancelled saying that they didn't receive money. Upon contacting foodpanda support i was able to raise refund request and got mail from payu money that my refund is processed and i have to wait for 7 days. After 7 days, i didn't got any money so i contacted foodpanda support again and they just said that refund was never processed. On sharing screenshot, chat support started saying refund is already credited. At this point i think they are just trying to throw me off and don't want to return my money.

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Aug 6, 2021

Complaint marked as Resolved

Food Panda customer support has been notified about the posted complaint.

Oct 19, 2018

Updated by Kiran Sonar I was ordering again Right now, and it says they have banned my account. It's my worst experience ever.

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Comments

PayUMoney Customer Care

from Gurgaon, Haryana

Oct 21, 2018

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU