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Food Panda Complaints & Reviews

www.foodpanda.in

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Updated: May 18, 2023

Complaints 945

Resolved

64

Unresolved

881

Bad 😕 It seems that Food Panda has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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doing fraud activities and cheated me and forced me to eat the food

order cancellation without informing customer and not refunding money

money not refunded for order cancelled

foodpanda is not refunding my money, tried fool me on chat support

refund of money for orders cancelled by restaurant

Most useful reviews

Paid amount for Ola store, but not showing order details

blocked account without any reason

blocked my account

Lots of deduction from invoices against agreement

live chat service providers

Fake restaurants on foodpanda

Food Panda reviews & complaints(945)

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Foodpanda failed to issue a refund on an order that didn't go through the merchant. They said it's a technical issue but promised to refund after 5 business days, but look, I still don't have it.

Note that it was a foodpanda pay that supposedly, refund should be processed immediately...

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I still not have received my refund for a cancelled order. I tried asking help through chat support but I still have not been helped by the chat support agent and even mentioned it is not possible, I need my refund for 552.00 pesos....

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Address: Food Panda Philippines

Date & Time ordered: 6th June 2022 | 11:29 pm
Order Number: #z8mg-2ljm
Order From: Burger Beast (Chef Carlo Miguel) San Jose Del Monte Bulacan
Delivery Address: Sitio HUlo Proper Sapang Palay, Blk 2 Lot 4 Area E, Bulacan
Amount: Php 1084

I ordered from Burger Beast for my brother while we are on video calls. The rider sent me an sms claiming that my address pin was starmall and I informed that the...

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Payment was made but order was not ordered...

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Address: Bangalore

Website: Ola store

I ordered a juice in Ola store and I even paid for it but it’s not showing in orders and it’s asking to pay again and when I tried contact customer support they didn’t oblige properly and said they can’t do anything about it....

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Address: Ali AL Kabab Halal Food Restaurant Malolos bulacan

We make agreement with food panda for our restaurant food delivery this year
Now food panda start to deduct lots of money from our invoices and whenever I email them and I try to reach their area manager or agent but no one answering my call and replying my text for explaining about deduction of money
I don't know who I'm going to contact and where I am going to complain about food panda
Hopefully my problem will solve...

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I have ordered some groceries from Ola store, amount is deducted from my bank account from your company, but it is not showing whether order is accepted or not, same problem arised yesterday, it is showing to pay again, I called customer care number but no response.please solve this issue, and let me know whether order will come or not,...

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Good panda failed to deliver the ordered food that they sms to inform me that the delivery is delayed. Subsequently another sms send to say delivery cancelled. And without delivery, food panda still charge and refuse to give refund or proof that the food was sent. Very dishonest act and even with email showing non delivery they still didn’t give refund. Bad service....

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Address: 3105, 104 king fuk street, San Po Kong

My order was always cancelled by Food Panda....

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Address: Budina kalan muzaffarnagar Uttar Pradesh

Dear team,
In our village Budina kalan, muzaffarnagar Uttar Pradesh pin code- 251301one of your female member in anganwadi whose name is Saroj not doing her job properly. Villages not aware about food given to pregnant lady's By government and not give properly and her behaviour it is very worst towards villages I want justice as soon as possible. Neither I will
File RTI against your member Mrs Saroj...

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Address: University Apartment 1

Tempat untuk penghantaran order dari restoran ke tempat kerja saya tidak jauh, 500 meter sahaja. Order saya memakan masa 45 minit, dan ditambah lagi 6 minit. Order sampai terlalu lama dari masa yang dijangka (1 Jam belum sampai lagi 12.40pm-1.35pm). Tolong selesaikan masalah ini! TERIMA KASIH

Order from: Restaurant Khalisah
Order Number: #p8td-ae05
Delivery Address: 1 Jalan, Sulaman Kota Kinabalu...

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Address: House no.9c prince town phase no.1 wadhu wah road qasimabad hyderabad

I order zinger burger which is cost 142 rup. I didn't receive it though in my foodpanda app it showed that i received it.
I ordered near about 9.20 pm 16 july 2020...

+1 photos

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Hello,

I didn't get my money back from a delivery that didn't came to me. The driver didn't get the address and the application told us that he was late and then they canceled the order. The team support of panda food says that the driver was in the address but that is impossible because my boyfriend was there and he didn't saw anyone. They called me but i was talking with my mother, emergency call, so i didn't get the call....

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Address: none

I have ordered foodpanda today, the time of delivery was incorrect. I called the restaurant immediately and they agreed to cancel the order as the food has not been prepared yet. But the rude customer service person refused to change the delivery time nor to cancel the order/ refund so that i can make the amendment and reorder again despite the restaurant has cancelled the order. Food panda has charged me for a cancelled order which the restaurant...

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Address: 10240

I was driving back home on my normal road known as “nawamin rd” at 17.45pm today (Nov. 13, 19) in bangkok, thailand. I was driving with my speed approximately 80-90, the delivery guy on motorbike just speed up without noticing that he has no way to pass between my car and the traffic island. If i won’t let my foot out of my gas paddle, we would end up crashing! The guy ended up cutting in front of my big truck. Another bad thing how...

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Address: Shakumbhari Foods Private Limited, IInd Floor , Shakumbhari Plaza, Baghpat Road, Meerut, Meerut, Uttar Pradesh, 250002

Dear sir,

As per income tax provisions, we have to deposit tds u/s 194h out of our own pocket then we have to ask for refund after submitting the required documents such as form 16, cancelled cheque. From last 6 mths, i am continously asking to reimburse the tds amount and even after submitting all the required documents. My tds amount status is not yet resolved.

They asked me to deposit cancelled cheque again...

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On 15th september, 2019 i had ordered food from food panda through ola app.
My food order no. Is -
Foodpanda-kiza-dyxhw1-1
Transaction id is - c1909152201462305965211

Money deducted from my account, but neither i receive the food nor my money got refunded from to my bank account.

I want my money back....

+1 photos

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Address: Singapore online, 429000

I ordered food through food panda.
It was paid through a travel card.
They cancelled my order within 3-4 minutes and telling me that the order was being prepared, they did not refund my money.
It was a huge amount for me.
Please refund it asap.
I have raise 6 chats and and 7 emails.
However no one got back to me.
They also were closing the chat as if they were not interested in talking to me...

+6 photos

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I took the food panda's service on 8th monday september 2019 (Order number: v7at-fz96). I started order my meal about 18.25 using food panda application on my phone. At that time, the application showed that the delivery should be done in 17 mins (18.42). Then, the meal was arrived on 19.26, which was about 40 minutes late!!! All my food was cooled. All ice cubes in my drink got malted. My fried chicken in burger and french fries were not...

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Address: 4000

Dear sir,
I am a customer of foodpanda bangladesh from chittagong. Today on 1st august 2019 i ordered food from the food panda app, i was starving at the time and saw that the restaurant was preparing my food followed by a rider picked up my food.in the status "rider picked up my food" i have waited 30 minutes and after that all on a sudden it showed my food is delivered but the food never came. I lodged a complain in live chat to...

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