Freeup — Product not delivered

I have order some items from freeup on 6th of April it showed me the product will b deliver to me in 7-10 working days ...it has been more than 20 days the product is not yet delivered n it's showing the same status from day one ...i chat with the support team they only revert they have escalated this issue to delivering partner n u will receive ur order by tomorrow, but its not delivering... Requesting u to take strict action to either deliver the order or refund my amount...