Freeup — Product not delivered since 25days

I had recently Sold a product On 25th August Of amount ₹450 It is not a delivered to the buyer Now today is 18th September and I have not received any updates about my product that is sold and the buyer also has not go the parcel every day I complain to the support team they say to wait 24 hours or 48 hours it's been more than 25 days that I am waiting only but no updates or payment received There is no customer support that helps you when the such kind of issues occur I get my payment back or no
ORDER ID S[protected]