[Resolved] Evok / Orion Buffet — faulty product & service issue

Gaurav S

Mar 20, 2013

Address: West Delhi, Delhi

This is the 2 nd time i m facing the same problem. A year back i purchased a TV cabinet from EVOK (Rajouri Garden) it was dispatched on time but was installed after 10 days while installation a glass slab was found broken and some electrical tubes were also broken which was replaced after several reminders and complaints within next 3 weeks. it was promised that next time there will be no service issue.

Now 3 weeks back again i purchased a orion buffet from EVOK (Kirti Nagar) while istallation the same problem came in a wooden slab was found broken and when i called up the store manager he assured that the same will be replaced within next 3 days but nothing has been done yet inspite of several reminders and followups.

It is very outrageous for the company to make fake promises and assurances.

pls. do the needul on priority

Gaurav Sharma
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Hindware Sanitaryware Collection [HSIL] Customer Care

Apr 26, 2013

Dear Mr. Gaurav Sharma,

We thank you for being our valued customer and sharing your feedback.

On receipt of your grievances, our service team had taken an immediate corrective action and ensured that the TV unit is placed up to your satisfaction.

The same was confirmed by you to me also today (04/26/13) at around 4.30 pm through our telephonic communication.

Should you need any further service assistance please contact us at our helpline no.[protected] or[protected] between 11 am to 7 pm all seven days.

We assure you of our best services always.

Regards
For Evok

Pratima
(Mgr. Customer Relations)