[Resolved]  Evoke — Poor quality material getting full of cracks and tearing off!

Hi , I am Dr.Binu Mathew from Alleppy, Kerala. I am writing this with so much distress after I purchased a sofa set from Evoke showroom at Edapally in Eranakulam for my newly built home. I paid almost Rs.80000/- for the sofa set. After 6 or 7 months it started showing mild cracks on the material. And slowly it increased .I tried to contact the sales Representative who sold me but he had left the job. After few months the condition of the sofa set become so pathetic that I had to cover it when the visitors come. (Attached picture) Now all three sofas are in the same condition. I contacted the shop and they said it is one year has passed and their warranty is over. I have to find my own means to repair it. I have to ask the company whether they are making these things to last only one year? Don't you think when all material in all three pieces cracked open and tearing off, there is some problem with the material? I am in so much of distress after spending so much money believing this company, I had to hide the sofa from visitors as every now and then a new crack is appearing on the material. Hope someone saves me from this distress
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Aug 13, 2020
Complaint marked as Resolved 
 
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