[Resolved]  Hindware Retail (Evok) — Deficiency in service

Address: Faridabad, Haryana

I had bought King size Amazon bed and Amazon side table which was delivered to me.But to my surprise the finish of the bed and side table was not the same as shown in display on store and left lot to be desired.Evok had taken entire amount in advance and when i complained about the finish-i was told that they would either get the same rectified thru polish or get it replaced.It has been a week now after that and no one has bothered to come and polish or look at other alternatives including possible replacement if required.I have called store many times and i am getting caught in the red tape between service and stores.

One of the reasons customers venture to brands like "evok" is with the belief that we pay premium for hassle free delivery and quality/service guarantee.

But here these very attributes seems to be getting sacrificed and i am feeling short changed

Hopefully some one can look into this and get this addressed.

Rajeev Bajaj

[protected]