Gaana.com — refund and cancellation of gaana plus subscription and cancellation of auto renewal

Mudit Singh

from Chennai, Tamil Nadu

Mar 4, 2020

Address: Plot No. 391, Udyog Vihar, Phase – III, Gurgaon, Haryana

I subscribed for gaana plus 3 months subscription using a promo code for free.
While creating the account, i had to add the credit card details.
Their is no option in their app or website to remove the credit card details or to stop the auto-renewal of subscription.
I wrote to [protected]@gaana.com regarding this matter and asked them to stop the auto-renewal.
I didn't get any response from them and finally my subscription got renewed.

This looks like a fraud from gaana.com where control is not given to user to stop the auto-renewal or to remove the card details.
I am looking forward to get the refund, delete my card details from the account and cacel the gaana plus subscription.

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Gaana.com customer support has been notified about the posted complaint.

Mar 05, 2020

Updated by Mudit Singh Despite of sending repeated e-mails. There is no response from gaana.com

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Comments

Mrityunjoy Zucced

Mar 16, 2020

After my 3 month free trial got over it suddenly deducted money from my account. This is unauthorized and done without prior notice. I want my money back.

Krunal Pala

Jan 28, 2022

After free trial period gaana deducted money from my account without any notice ..i want my money back..

Ks kuldeep sarva

Sep 13, 2022

Please refund my money of rs 499, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible.I want to cancel my gaan subscription pack and get refund . Please try to understand my problem .