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Giftxoxo — Gift card not activated

Address: Vadodara, Gujarat, 390001
Website: www.amazon.com

I am not able to use my Gift Card of GiftXoxo on Amazon. I was awarded a gift card from giftxoxo worth RS 1000.
I added it to my Amazon account which is shown in Amazon statement. But those amount is not added in to balance of amazon. I talked with the issuer shown in screenshot as well, they told me gift is not activated. Please help to resolve this.
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    +91 80 6565 6000 (Corp. Office)
    Giftxoxo Address
    No. 92 (New), 06 (Old), Jakkasandra Extn, Sarjapur Main Cross Road, Koramangala 1st Block, Bangalore, Karnataka, India - 560034
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