Godrej Appliances Complaints & Reviews

Hi,

I bought the Godrej 236 L2 Start Inverter on 18.10.2020 (invoice attached). The refrigerator was running fine until day before yesterday when it started making a heavy noise and after some time it stopped cooling altogether along with a continuous blinking of green light behind the refrigerator.

I raised a complaint on the Godrej customer care number yesterday and a technician (from M/S Rita Refrigeration Works) was assigned who after a brief inspection concluded that the compressor has stopped working and will need a replacement.

When purchasing the product, we were assured that the compressor has a 10 year warranty period but the technician mentioned that although the compressor will be covered under the warranty, we will need to pay an additional charge of approx. INR 4, 000 which, as per the company policy, is always required to be paid whenever a compressor is replaced. We also asked to only replace the compressor (which is under warranty) and ignore the other works to which the technician replied that he will only replace the compressor if we take the additional INR 4, 000 services (please see the service slip attached from the technician with writing stating these points).

We are really surprised to hear this as this is sort of misleading the consumer claiming that the compressor will be covered under warranty for 10 years whereas in reality the consumer will need always need to pay an additional charge of approx. INR4, 000 whenever there is a compressor replacement. This is totally unjust and not expected from a corporate like Godrej.

We also paid a service charge of INR 550 to the technician who said that this charge will not be adjusted against the INR 4, 000 if we lodge a complaint. Additionally, what we found as utterly unprofessional and lack of quality control from Godrej was when in the end the technician stated "If you lodge a complaint against this, I'll personally make sure that your ticket is never resolved and you won't get your compressor replaced anytime soon".

We have been a Godrej customer for the last 30 years (refrigerator, washing machine, etc.) and never expected that the compressor of the refrigerator will stop working in merely 2 years and what makes it even worse that we are asked to pay an exorbitant INR 4, 000 charge to replace the compressor which was earlier claimed to be under warranty.

This is totally not justified and we request to maintain your goodwill and honour the relationship that we have maintained with Godrej. As such, kindly take necessary action and do what is appropriate i.e. replace the compressor with no additional charge as claimed by you people during the sale of the product.

Thanking you.

Regards,
Rahul Verma & Ramesh Kumar Verma
[protected] / [protected]

Compliant logged on 04/04/2023 regarding door panel rusting on my refrigerator.But still complaint in open status, no satisfactory update or activity done for this issue.
*Call no. is G[protected], CSN is 930.

Dear sir.
We have a Godrej refrigerator on 2018.It is not working well and we could not find warranty claim bill . Pls kindly send a duplicate bill for warranty claim that is required for further maintenance.
Name-Suniti Kr. Bhattacharyya

Sir,
I have purchased a godrej eon fridge before 2 year, but in two year there are many complain about cooling, all the time it is resolved temporary. now it is compressor not working, i called your service center, but he charge 1750 after change compressor now Fridge is working but if godrej product fridge compressor is loss in 2 year so i can not suggests any one to buy this product. it is very bed product ....

I'm Vasim Akram ([protected]) from Chennai
I bought a godrej Split AC 1 ton from Flipkart on
15/06/2022 and Order ID :OD[protected]. After Installation was completed the compressor wasn't working And I made a complaint and they provided me a replacement after 15 days . I received my replacement product on 01/07/2022.
After that, during I used that AC For almost 10 months and they was complaint every 2 months
They have changed the Outdoor IC Board, and another compressor issue, and another complaint was bad smell when the AC was turned ON and now finally my AC Stopped working on 07/04/2023 and thes issue was GAS LEAKAGE, the company claims that I has to welded and gas must be refilled.

If this going on repeating like this, In next 2 months the warrenty of the AC will expiry and after that they won't take responsibility for the issue and I have to Throw the AC in garbage
They the money 28500 which I paid, it's not even working for 1 year .
From the Time of purchase I'm facing issues

I want the company to take back their appliance and make full refund of the same
I don't want the replaced of this useless product

No body is interested is solving my problem
After doing aAMC of 5 yeras on my new ac
No body is cong to service my air conditioner

Pls provide solution

Phone no [protected]
Deepti arora

C 335 aec 19 Noida 201301

Dear sir September 2015 .refrigerator. Date.compressor not work. To warranty for compressor. Sir bill not available without bill help for customer.

Please provide a duplicate bill. I loss my original bill
Refrigerator sl no.[protected]DR00571
Product code[protected]SD01431
Model-RD EDGE 200 TAF 3.2

I bought godrej deep freezer in few months ago now freezer not cooling after technician visit now service center provider say sent your freezer at centre and centre is so far from my shop if i sent by truck it took charge[protected]₹ so I want replacement my freezer or refund my money.
Shop owner also told me if any problem in a year we solve everything by own cost but now they doing this..

Hello my name is Sunny my father purchased a Deep freezer in 2022 and now deep freezer is not cooling because rats damage some cable but all cable fix my technician but still Deep freezer not cooling/working now service center person told me bring your Deep freezer at service center. Service center is very far from my address so I can't bring. And service center person talk with me very rudely unprofessionally please complaint against him.

*Worst service by Godrej*

I have purchased 5 star Godrej AC in Apr. 2018. Before completion 1 year I have taken extended warranty for 4 years till Apr. 2023. Now AC is under maintenance and evaporated coil is not working. I raised complaint in customer care (call no is B[protected]). After more than one months follow up the authority person of Godrej says, same coil's production is stopped and not available in the market. We can't repair your AC and can't help you. Till date all wire's / points are kept open.
How can they say like this as the product is in AMC Period.
How I or everyone can trust on Godrej product's and their services. Attached photos for your information.

Date of purchase 7 Oct 2021
1st complaint date 12 Oct 2021.
Godrej RT EON275B 25 hi
Purchase from: Great Eastern Baguhati Branch
Address 28C, Narayantala West VIP Road Baguihati Near baguihati, more, Baguiati, Kolkata, West Bengal 700059

I purchased a double-door Refrigerator from godrej till now I have raised in a total of 32 complaints but still not my issue not has been resolved, in every 20 days my Refrigerator getting stopped, and now my 1-year warranty is also over now they are asking for 5k for repair compressor, etc 100 times i have said plz replace my Refrigerator but they have refused hence i need help from consumer court need justice for mental harassment by godrej company.

Please let us know who will take responsibility of the mental harassment for 1 year i have faced. I am not accepting to pay money for repair need a replacement asap.

Basically, godrej team sells old and defective products to consumers hence we are facing the typical issue of getting harsh by the Godrej consumer products.
Fake product fake support
need justice

I have 10 years old fully automatic washing machine and it suddenly stopped working when switch was turned on. I have raised the repairing request in Godrej website. The technician came and checked through on/off the switch but company is charging 500/- for just visiting home and for On/Off the switch. How can a lower middle class family afford to pay this? If anything has dismantled by technician then i can think of give the money worth 500/-. I have to 500 to technician as per company policy. Could it be changed?

Date :[protected]
Call number for reference(Received on whatsapp): W[protected]
CSN: 414

Will appreciate if my money will be refunded

Complaint No.860891 made on 27.02.2023 has not been attended to. I am still waiting for the Air Conditioner to give cool air.

Dear Godrej Team,
I have a Split 1.5 ton Godrej Inverter AC Under CMC AMC for 5 Years. We reside In Koperkhiarne Navimumbai and the Authorized Godrej service is done by Kool Tech Refrigeration, Sanpada.I have complained about a leakage in the internal coil of an indoor unit and a person from Godrej service Mr Arif visited on[protected] and Stated that the internal coil is blocked and needs to do jet Service with charges. Service order number : 474421 dated [protected] . I have my Air Conditioner covered under 5 year AMC and still they are denying service of the same for Service order number : 474421 dated [protected] .I have not shared the code for service and remarked on the service report still they have not acted on the complaint and closed the complaint .Again on[protected] a new person from cool Tech came and asked for service. Why is this so happening when the previous complaint is not resolved? It has been more than 90 days and a reputed firm like Godrej has Appointed such Irresponsible person. If they clear blockages from Coil In AMC there won't be any breakdown of Internal cooling coil which will eventually save Godrej money. I hope you take this on a serious note because only selling things won't make a difference but doing Service will get you more recognized and will help you build a good brand image .
Attached Serial Number, AMC & The service order sheet with remark.

Reagard Deepak Gupta [protected]

Godrej Eon refrigerator was purchased in Jan2021 and compressor failed in Feb 2023. Such a bad product from godrej was not expected. When technician visited to check, he told us that 1kw stabilizer should be used for this refrigerator. Where is it prescribed to connect 1kw stabilizer? The installation and the booklet says 50hz stabilizer should be used, and the same is followed. Now service guy is charging 4.4k extra for repair, only compressor is covered with warranty.. i[censored] r replacing compressor without gas and asking us to fill it paying extra money, what's the use in giving compressor under warranty without gas. This is absolutely ridiculous and unacceptable. I need help to get the repair done at free of cost.

I bought a Godrej double-door fridge in Feb 2018 and also bought a 5-year AMC for the same. Attaching the details for reference

I am continuously complaining since April 2022 about the fridge not working properly and SInce 27th Sep 2022 my fridge is completely stopped working.

Since then I am asking customer care to fix the issue and today 13 Feb 2023 they are not able to fix the issue. The fridge is not working...

Hi,
I bought a Godrej Mosquito Hit Racquet from Swiggy instamart. The bat stopped working after 2 days and I was well within the warranty period.

So I registered for a warranty claim on my mosquito bat but after the acknowledgement and address confirmation email there is no action for the past 4 days.
I have not received any further call or email after the acknowledgement email.
When I call customer care the call is disconnected.

Invoice no: [protected],
Batch no: WM2512

Dear Sir/Madam,

One of our illiterate poor villagers purchased one fridge and it was found defective in its warranty period. One complaint K[protected] was raised and your support person visited also.
He also mentioned one circuit board needed to be replaced and informed about his revisit.
But almost one month has passed.
While checking we found the case was closed. How will you close before the issue is resolved?
Please arrange a technical person visit along with parts at the earliest.
Complaint was raised from mobile number [protected]

Hi I have given complaint on my refrigerator, 1 week back till now not taken any action. And not responding too, I have taken 3 months back only but got repaired 2 times. In first instance they have taken 25 days to resolve. We are very much irritated with this Godrej product, and they not sending proper technicians, they sending local repair guys so they are not doing properly