Godrej Appliances Complaints & Reviews

I purchased a Godrej product 4 months ago which has some cooling issue since day 1 but then it was overlooked, suddenly after 3-4 months o[censored]se, the product stopped working & now I have been chasing the Godrej service center and Complaint department since last 2 weeks.

Technician came and informed that Compressor is no longer functional and hence they will repair the compressor. Changing the compressor in a fridge is like changing the heart from a body (it is the core of a fridge) and since the fridge is almost new and barely used, and also because its a defective product, I requested to replace the entire fridge. But they refused and have been adamant on the part that they will only repair but not replace. Instead on requesting several times, they were like we will replace it next time if something goes wrong, for now we can't, but I think they are refusing to understand that in a few months the product may not even be under warranty to be replaced, so technically I will still be struggling with the faulty product.

Then, I tried reaching to the Godrej support/Compliant department and had an mind-boggling moment. First time ever in my life, I came across an insane information that Godrej support can't help customers at all, they are completely helpless/useless and a lot more, instead funny thing is Compliant department say that Service centers are the king of this business.

Complaint department keeps on routing me to the Service center and the service center being the king, don't give a damn if we wish to keep or throw away the product. They are adamant that they won't replace the product. So now I have paid for a faulty product and can't use one, neither can get a new one. What an incredible support from Godrej! I am stuck in this vicious circle of Service center and complaint department, yet not a single person who could take care of the situation.

I would never recommend any of my known, relative, family members or the one reading this to ever buy GODREJ appliances because they don't provide after market services to satisfy the customers. This has been the MOST HORRIBLE customer experience I have ever come across.

Bought washing machine on 10.04. 2022. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from Vasanth & co Chennai Madipakkam (600091)branch EMI converted by IDFC Finance. Pls mail me [protected]@gmail.com the duplicate bill for continue warranty process.
Kindly do this needfull.

I am writing to file a complaint regarding the fraudulent behavior of one of your salespeople. I recently purchased fridge accessories from this individual, and they took my money but have failed to deliver the product or return the funds. It has been over two months, and I have made numerous attempts to contact this salesperson without success.

Furthermore, I recently purchased a refrigerator from your company and had some issues that needed to be addressed. The salesperson promised to come and inspect the problems the following day, but they never showed up and have not responded to my attempts to contact them.

I am extremely disappointed and frustrated by this lack of professionalism and integrity. I expect better from a company like yours, and I demand that immediate action be taken to address this situation and resolve the matter.

I look forward to hearing from you soon.

Respected sir/madam
i had bought an 2 bluetooth enabled diffuser 6months back (25/12/2021) i had placed my order in godrej website.
Now the device is not working
and the diffuser spray is not working.
I had changed the aa batteries which came with the device default also but its not working.

I mailed regarding this issue in 02/10/2022 but no response mail from godrej
i called to the customer care toll free number, they asked to forward the mail again
i changed the batteries as per their instructions same brand and did repaired the device as per their instructions but still not working.

So i kindly request you to replace or repair my both devices and try to clear my issue as soon as possible.
Thanking you
with regards
shahul hameed.S

I raised a repair request for my refrigerator on 7-12-22 (service ticket - [protected]) and a service person came on[protected]. He did something and told me it is corrected and took 450 rs from me. But the same issue persists and I called them on[protected] and they registered another service ticket ([protected]), but still not attended. While raising the complaint second time I passed my complete address info and as I won't be available on call. But till now they didn't respond, today morning also i called their customer support but no use.

Please address the issue and take action against the responsible entity. I suggest levying a penalty will make them more responsible in such matters.

I am requesting for bill copy as I have lost my original. My fridge is not working so I need my bill to repair under warranty. Please kindly check and provide me bill.

Hi Team,

I bought the hit bat in Annai SuperMarket, Nanganallur, Chennai, India - On the same day, when I came home and tried to put in the charger, the two pins were not getting into the switch smoothly. Immediately I reported the same and raised the claim.
I received a reply from you that you would be replacing it and give me a good one without any defects.
Bludart delivery person came and collected the defect one some two weeks ago
Bludart delivery person came and delivered today (21-Nov-22). After collecting from him and opened it and tried to put in the charger. The same issue which I reported in the first hit bat is having been found (unable to put in charger smoothly which is a same defect) in the new one as well.
I don't know why you guys are selling defect products and also replacement products which are really not at all acceptable and are highly frustrating. Please take immediate action and send me the good product without any defects ASAP.
Before you send the product to me please check and send it to me. I hope you understood the issue / defects in your product. Again if you send me the defect product I will take sevier action on this. Hope you will take this as a serious one and not simple.

My contact number - [protected]

Regards
Raju A

My Godrej Eon 290 PD Refrigerator is having water Leakage issue. We had to Gas refill 2 times within last 6 months as said by service technician and still the issue is not fixed. Now they stopped responding and not sending any technician to fix this issue.

Dear sir/ma'am,

I have purchased a 6.2 kg fully automatic top loaded godrej washing machine on Amazon's. But my original bill was lost so kindly share duplicate bill on my mail id

Hi
I bought a Godrej Mosquito Hit Racquet from Amazon. The bat stopped working after 12th day and I was well within the warranty period.

So I registered for a warranty claim on my mosquito bat but after the acknowledgement and address confirmation email there is no action for the past 10-15 days.
I have not received any further call or email after the acknowledgement email.
When I call customer care the call is disconnected.

Invoice number : #FAJAQY[protected]
Order id : OD[protected]
Ordered from flipkart

Thanks,
Ankita

Hi
I bought a Godrej Mosquito Hit Racquet from D Mart. The bat stopped working after 2 days and I was well within the warranty period.

So I registered for a warranty claim on my mosquito bat but after the acknowledgement and address confirmation email. Person from company return it.
But there is no replacement received for the past 40 days.
I have not received any further call or email after the acknowledgement email.
When I call customer care the call is disconnected.
Invoice Date : AAE00822P0022312

Invoice No.: 8/16/2022

Claim date : 8/23/2022

Booking ID : 211910

Dear Gentleman,

I have purchased Godrej 185 ltr Refrigerator Edge Uno on 16th October, 2022 and raised a complaint On 28th October, 2022 that freeze compressor is not working and gets stopped after 5 minutes and pcb light is blinking 4 times. In morning, around 9.30 I called up customer care on[protected] to lodge my complaint and also called up twice on local customer care number +[protected]/32 but everytime I have been told that person will come soon. In total, 6 times I have called customer care to resolve my issue but everything went in vain.

At last, technical person came and reported that freeze compressor is not working and freeze will be replaced in 2 days but even after 7 days from 28th October, to 3rd November, 2022 I have not been provided new refrigerator.

Everytime, Mr. Shyam Chaudhary, a local service centre incharge of Bapunagar branch gives me excuses. Once he said it will require approval from higher side. After 2 days, I called up him and he replied dealer request is required. Then after 2 days I called up him and he said my boss is on leave. Neither dealer has been called up by him nor he has requested his higher ups to approve the replacement. Yesterday, he said I will be given new freeze by today evening i.e. on 3rd November, 2022

But even after 7 days of my complaint, no action has been taken from Godrej to replace the freeze. Is this the way to treat the customer? Why don't you take action against the customer care people? Why complaint is not getting resolved or attended even after 7 days. Why wrong excuses are given by Mr. Shyam Chaudhary?

I feel I have been cheated by the company because how can a newly purchased freeze has no gas at all for cooling inside and how come it's compressor stop working in 10 days even if company has given 10 years warranty!

I would like to go to consumer court against Godrej for customer being cheated and not being conscious for complaint raised. On the contrary, I have been given mental stress by the customer care people rather than giving solution.

Please take this matter seriously

Regards,
Dipak Bhatt
[protected]
Bapunagar, Ahmedabad

I purchased extended warranty for my Godrej Refrigerator. Paid the funds by bank transfer of Rs 5, 713.00 on 27 May, 2022. to GODREJ AND BOYCE MFG CO LTD

Details are all attached along with my complaints.

Dr Ashok K SHARMA
B 1101, Highlife Residency
Plot 24, Sector 22
KAMOTHE
( next to Reliance Fresh store building ).
Navi Mumbai-410209.

it is sad, that even after 5 months, still I dont have my Warranty document with me.
Dr. Ashok SHARMA

My fridge was not cooling and I requested for the service. One technician visited my house and replaced the starter of the compressor.
He charged Rs. 400/- for the service and Rs 2050/- for the starter which is available in the market only for Rs. 400-500/-. The spare part (starter) he gave had no price tag. Is this how technicians charge in Godrej? Is there no pricelist the company provides?

My Docket Code/Call no=R2228741
Ref ID=KOL[protected]
Dated= 02.10.2022

I brought a fridge 13 years ago from Godrej Balangir Odisha 767001. My fridge is leaking water from where ur technician cant find a way. My fridge is working absolutely fine but it becomes difficult to keep it indoor. Lots of water. I need a resolution for that. I paid for that and my fridge is fine. Have some good technicians and resolve my issue.

I had a problem in my fridge which was leaking water, it was defrosting so I called customer service, then after 30mins, service person called named T.Sri Rajan (SK refrigerations) He charged 3050 for thermo stat, then after 4 months again problem occurred He told there is a problem in compressor again he charged 6500, then again after 3 days problem has not solved. So requested him to come again, He told he will come but after that if we call he is not answering calls. He submitted two bills with different company name.
Find the attached photos for incident dates and amount.
His number : [protected]

Washing machine Model No. WS EDGE ULTS 805.0.DB2M, SL.NO.[protected]SW04069 has not been working since 1st Sept 2022

Please take necessary steps for replacing.

Purchase date 19.12.2021.The fridge went out of order 3-4 times in 9 months time span due to various issues like cooling, freezer fan and pcb . We have received dented piece for which we had made the complaint but it was not resolved and product was not replaced.

Dealing with technicians and customer care is difficult.At times service request has been closed without attending and any confirmation from customer. Currently my request id P[protected] is unresolved and i am bound to keep the fridge off. Highly Unprofessional service .we want 100% refund of payment or exchange with new product.

Invoice number: Invoice Number # PGD-B-SI28821
[IMEI/Serial No:[protected]FR01193

Purchase date 28.02.2022. The fridge went out of order 3-4 times in 7 months time span due to various compressor, cooling, gas, door opening issues.

Dealing with technicians and customer care is difficult. we want 100% refund of payment or exchange with new product.

Invoice number: Invoice Number # FAC4LO[protected]
[IMEI/Serial No:[protected]FR00475 ]...

Model RB NXW AURA 445 MDI 3.4?2019
Is out of order for lat 10 days. Your service people could not catch the fault. Coming every day asking money and assuring with in 1 hrs. it will cool but no solution so far. Kindly replace this product free of cost. Its image of Godrej.
This is a failure product of Godrej.

B S Kalakoti
Haldwani, Nainital Mob. [protected]