Google India / Tez — Failed transaction and the deduction didnt reflect in my account

Hi
I have purchased a set of notebooks from a stationary shop in broadway kochi and paid ₹400/- for the same through google pay. First time the transaction was a failure but amount deducted and second time it was successful. I thought it would be refunded but that didn’t happen. I have confirmed from the seller as well whether it was paid twice since the amount has been deducted. But he confirmed after consulting his bank that only once he has received the amount. Then i put both transactions under review and waited for more than 3 months. But nothing happened. I am attaching the details of both transactions failed and successful. It is really tiresome when you have to travel more than 10 kms again and again for the same thing. Kindly help me with this. I am sharing my contact details:
Mob- [protected]
Mail id- [protected]@gmail.com
Was this information helpful?
No (1)
Yes (1)
Google India / Tez customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Google India / Tez
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    19%
    Complaints
    1959
    Pending
    0
    Resolved
    381
    Google India / Tez Phone
    +91 80 6721 8000
    Google India / Tez Address
    No #3, RMZ Infinity, Tower E old Madras Road, 3rd, 4th and 5th Floors, Bangalore, Karnataka, India - 560016
    View all Google India / Tez contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR