Google India / Tez — Truecaller premium amount not refunded

I made a transaction of truecaller premium at Rs. 529 on 27-Feb-2024. On the same day, the merchant has initiated the refund from our side and says it will be credited 1 to 14 business days or take up to 45 business days. Still not credited in my Kotak rupay credit card ending with 2030. I contacted the merchant today, he says we refunded successfully from our side. Please contact your bank. I contacted with the bank side, he confirms no refund received from our end and I have attached the Customer support email from Bank. Where is my amount Rs. 529 ?

Name : Karthick L
Email : [protected]@gmail.com
Google payment transaction ID : GPA.[protected]
Amount : Rs. 529
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