[Resolved]  Gurudev Motors — Parking charges more than rs.20, 000 for total loss car

Address: 600058

Website: www.gurudevmotors.com/images/ambattur-workshop

Hi all,
I got new skoda rapid on dec-2012 and it is good car more than 70, 000 miles are done now, no issues and good performance. Regular maintenance is done on skoda service bangalore or gurudev motors at vellore.
Our car met an accident on 16-apr-2017 and car has been sent to gurudev motors ambattur chennai for repair on the same day by insurance company (Bajaj allianz insurance). I had submitted all required documents in 1 or 2 days after accident and inspection also done and estimation everything completed within first 2 weeks, gurudev motors has estimated more than 6.2 lac which is more than declared ide value (5.2 lac), so insurance company give me only option to go total loss and we do not want to sale that good car, but we agreed for total loss because there are no other option. Bajaj allianz insurance was taking long time to approve and i did regular follow up and i had escalated all the levels, finally it has been approved after 60 days (2 months) for an approval process. But gurudev motors asking surprisingly around rs.30, 000 (Thirty thousand rupee for gate pass) without doing any repair, parking charges around 23, 000 including tax (Twenty three thousand rupee) and rs.7221 for estimation.
Insurance company is not ready to pay these changes, then i had agreed to pay rs.7221. I did not agreed to pay parking charges, because it was not informed while leaving car for repair and it was not mentioned in the job car as well. Now i got stuck here, no one helping me on case, because i am working usa now for temporally. My question to gurudev motors/skoda service center, when you guys committing to repair car within a month and they start ordering parts after customer paid more than 50% of estimated amount, sometime it takes even more than 4 months, are you guys paying any rental charges to car owner or giving any alternate car to owner like stand by?. What compensation to customer for delay, if so how many customer you have paid for the delay? Do you have terms and condition in the job card?
I was think to buy new skoda rapid, because we like the skoda cars (In face everyone likes skoda car, people will not buy because skoda service and maintenance, unnecessary parking charges like this), i am not going buy any more skoda car and i am going share my experience with others as much as possible. This is very bad experience, we did not go to gurudev motors to park our car, we had went to repair the car, unfortunately it more than 60 days for total loss approval from bajaj allianz insurance. They are not giving gate pass even after paying rs.7221 for estimation
Refer email below which i got from gurudev motors
Dear sir,

Greetings from gurudev motors
As we disscused to your subjected vehicle had reported to our ambattur workshop for accidental repair on 16.04.2017 vide our job card no 5502. Based on the visual damages the initial estimation was prepared and shared to your good self, since the vehicle is declared as a total loss by the insurance company we request you to kindly make arrangements to take the vehicle delivery at the earliest after settling the invoice amount as informed earlier to your good-self.

Also we once again inform you that we are forced to the collect the parking charges during billing as per business terms. Kindly make yourself free and make an arrangement for take the vehicle at the earliest.

This is being parked in our valuable work bay and lead us service difficulty to others.

Long idle will leads to create the consequential losses as well as the deterioration losses which will be add on charges from your side.

Feel free to call me on mobile no. [protected] for any other details or clarifications required.

Estimation charges : 7221.00
Parking charges rs:300/-per day from date : 68 x 300 = 20400 /- + tax

Thanking you and assuring you of our best services at all times.