[Resolved] Gurudev Motors — Servicing problem

Johnvrs

from Chennai, Tamil Nadu

Aug 17, 2015

Address: Chennai, Tamil Nadu

I am facing really very poor service with Gurudev motors workshop for my Skoda Laura RS every time when I leave for service they taking too much of time for delivery and if any spare replacement they are simply saying out of stock so it will be delayed. This time it has taken more than a month still they are asking 20 days and saying we dint receive the spares. If we give them pressure they are simply giving the toll free # and asking to speak with them. Really getting very fed up of skoda service even though I am Lover of skoda.

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Complaint marked as Resolved

Gurudev Motors customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2015

Skoda India Customer Care's response Dear John, we apologize for the inconvenience. Kindly share your car registration number and contact details. Our service representatives will connect with you soon. Regards, SKODA India.

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Comments

Skoda India Customer Care

from Mumbai, Maharashtra

Sep 4, 2015

Dear John, we are still awaiting your contact details. Please share the same so that we can quickly get in touch with you and help you resolve the problem. Regards, SKODA India.

Renganath

from Chennai, Tamil Nadu

Nov 16, 2018

Just thought of owning a skoda rapid 1.5 TDI Ambition 2018 Model. But after seeing such pathetic after sales service I have changed my mind.

Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to

customer complaint and closed the complaint in this consumer portal.

No peace of mind I guess after purchasing Skoda!