[Resolved] Harman India — JBLBAR51BLKEP no sound in main speaker

Narender Ekaldevi

Jul 9, 2021

Address: Shop No. 1-7-301, Shop No. 26 Hardy Complex Mahatma Gandhi Road Opposite Chermas, Secunderabad, Telangana 500003

Hi,

I have brought JBL SOUNDBAR 51BLKEP around 8 months back, but recently since 2 months middle main speaker is not working because of which no sound. I have raised the complaint on 13-July-2021. Here is the ticket no. TS-C[protected] for the complaint raise.But after that I have called the customer care for multiple times but no response or any update on the repair or replacement of the product. I brought this costly product for better experience and service, but no update till date or when it will be repaired/replaced. Even the service person who came to home not picking up the call. There should be some update regularly if delayed. No information till date means that I feel cheated for buying such a costly product. I felt this is the last resort or else I'll escalate to consumer forum or court if proper action is not taken.

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Jan 30, 2022

Complaint marked as Resolved

Raised the final complaint to direct CEO of JBL after multiple disappointments that helped to resolve.

Harman India customer support has been notified about the posted complaint.

Jul 30, 2021

Updated by Narender Ekaldevi I really repent for buying this product that too JBL brand. I expected JBL to be well reputed branch and will have good experience buying this product, but now I deeply repent for buying this product and suggest other not to buy in future. I raised my complaint on 12-Jun-2021 and made multiple calls to customer support more than 8 times but every time listen same answer wait for one more week. If JBL can't support or repair a product that when its in warranty then why do they sell the product in first place. I feel cheat by JBL brand, customer care and management after listening the same answer without solving my problem. Even I asked for replacement, they its repairable then why its not being repair. If Harman/JBL are not capable to handle or support a product don't sell such a costly product and cheat the customer.

Jan 30, 2022

Updated by Narender Ekaldevi after multiple complaints nothing helped to resolved. Then raised the complaint to CEO of JBL through their portal, then I saw some traction. But felt that they themselves are not sure who is coordinating the raised complaint. Finally it got resolved after raising the complaint to CEO.

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Comments

Narender Ekaldevi

Jul 30, 2021

I really repent for buying this product that too JBL brand. I expected JBL to be well reputed branch and will have good experience buying this product, but now I deeply repent for buying this product and suggest other not to buy in future. I raised my complaint on 12-Jun-2021 and made multiple calls to customer support more than 8 times but every time listen same answer wait for one more week. If JBL can't support or repair a product that when its in warranty then why do they sell the product in first place. I feel cheat by JBL brand, customer care and management after listening the same answer without solving my problem. Even I asked for replacement, they its repairable then why its not being repair. If Harman/JBL are not capable to handle or support a product don't sell such a costly product and cheat the customer.