| Address: Hyderabad, Andhra Pradesh, 500047 | | Website: www.hathway.com/About/ContactUs |
Hello sir/madam, I have broadband services with hathway, I am writing this to report on worst services provide by the hathway customer care. I will explain a brief on the service issues that I have been experiencing from past 6 months. on the day of installation on wards I am experiencing poor wifi range and speed issues, moreover the service tech has installed used old modem and router, saying this the temporary one I am installing and will replace within 3-4 days once we get the new modems, as there is a shortage of modems. But he never showed up at home or comeback to replace it. I have contacted numerous times to customer care regarding this issues, but all the agents would do the same thing, they say they have raised the ticket on the issue and the technician will visit your home and fix it, also I used to get a message to my phone regarding a service ticket CC L2_FS Tech raised on the account, more then 10 tickets have been raised on the account, but not even single time the technician showed up at my home to resolve my issue, then what is the point in raising ticket, recently my 6 months plan has been expired on feb 3 and your customer care, sales team, billing team started calling me on plan renewal, but I didn't renewal, has they are not resolving my issue, they deactivated my connection, finally a sales team guy promised me that he will send technician to my home and replace the modem, so I have renewed my plan on feb 15 2018, assuring that technician will replace, but till now no one visited my home, again I gave a call to respective no. given by sales team: [protected] representing him as a HATHWAY FLOOR SUPERVISOR, he told me the same story I have raised a ticket within 24 hours our technician will visit your home and get it fix for you. it's already went 6 days still I am looking that any other technician would show up at my home, but not yet so I gave a call to the above mentioned number, but they are not lifting my call. this is my state. So I decided to complain to the higher authorities and writing this in consumer forums. my final insight on hathway services is they simply bluff the customers and worst worst worst ever customer service.
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