Hathway Cable & Datacom — internet services

Address: New Delhi, Delhi, 110091

Dear Sir/Madam,

For the last three days i am chasing Hathway to fix my internent connection. I have even written to the Nodal Officer however, there has been no response.
I had opened a service request 05062019W194963 which was closed without any troubleshooting done. Then i had opened another service request 06062019W212047 and i had waited for any call or visit till 12 noon, however, there was no call or a visit. I enquired once more with Hathway customer care, and i was told that the ticket was updated as no one was present in home.
I am not sure whether to blame myself for taking Hathway connection as even after repeatedly calling the customer care, there is no response from the Hathway field engineers.