[Resolved] Hathway Cable & Datacom — legal proceedings for hathway modem submission

Rishav Giri

from Kolkata, West Bengal

Dec 19, 2018

Address: Bangalore, Karnataka

I raised ticket in Hathway User portal under my account to discontinue the service on 26th April, 2018. I was moving out of the town. The ticket was closed as it is without any action and the modem was not collected by them at that time. Now today, 19th December, 2018 I am receiving a text stating I need to submit my modem to avoid legal proceedings. Why Hathway is doing this kind of harrassment to its customers? Why it was not collected when the ticket was raised to close the connection? Even I have the ticket id which clearly shows the request for discontinue the connection. User account : [protected]
Ticket Id: 26042018W967170

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Jan 21, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2018

Hathway Customer Care's response Dear Rishav Giri,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband