Hathway Cable & Datacom — poor connection

Address: Kandivali, 400101

I have registered the complain via Complain no. 06062019W216671 for poor connection and signal for broadband however the complain got closed without resolution. I had sent details with the technical team as well for poor connection but they didnot took any action and closed complain.

The internet on daily basis runs very slow and as per the plan the speed should be 50MbPS but i am getting only 15 MbPS

My account no. is [protected]