[Resolved]  Hathway — Connection Shift denied

Myself Kalyanjyoti Mohan with Hathway customer id of [protected]; been using Hathway for last two years in Kazi road, Gangtok, and had to shift to a new place near Swastik, Gangtok. Before shifting I asked the technical team if the shifting of the connection to the new place be possible, and they responded positively, which is why I recharged my device until February 2024 before shifting, but after I shifted weirdly enough, the same team responds saying that the service is unavailable in that area, whereas the buildings next to mine are using Hathway, my address is just next to Indian Bank, Swastik. if the connection shift is not possible, they shouldn't have lied, else I wouldn't have recharged for extra 6 months in advance. I want the refund back for the months that I am being unable to use the service, this is very unprofessional and unfair. At least have the ethics to refund the money that the customer is not using any service for. attaching the proof of bill of the advance recharge.