[Resolved]  Hathway — double payment

Address: Bangalore, Karnataka, 560032

Website: www.hathway.com

I have made an early payment to hathway broadband. I was subscribed for the period 13-october -2018 to 13-january-2019 (3 months) by paying rupees 2522 on 13-october-2018. I did another transaction on 20-november-2018 for rupees 2474 due to internet disconnectivity on the day. Later, one day accidentally checked available bills on my account, then realized that my subscription was not getting over on the day 20-november-2018, but i had made a transaction for the 3 months which includes 20-november-2018 to 19-february-2019. Here i made double payment for the same months.
The issue was repeated again on january-2019
Again, i received a renewal message again such that your subscription ends on 13-january-2019 (Seems they considered 13-october-2018 payment). Here the payment i made on 20-november-2018 is not reverted back.

Account number: [protected]