[Resolved] Hathway — return of modem and router

Ramesh Botta

from Mysore, Karnataka

Sep 23, 2018

Address: 560032

Below are the tickets which i opened by never was my account closed.

Ref. No: 04042018w634690
Ref. No: 17052018w303845
Ref. No: 24052018w404891
Ref. No: 25052018w413498

On 4th april i informed that i would be moving out so kindly come and collect the modem at the earliest. But no one ever connected with him from your team.

Every time i contact team they open a new ticket and then no follow up and then it gets closed in less than 24hrs. With no resolution.

I never got the amount refund from 4th april 2018 till 6th june 2018.

Let me know how to close the account and what would be my refund amount.

Will consider this as final notice and attempt to close the account for any future communication and would use this as legal document if post 6th june i am charged for your services.

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Oct 25, 2018

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Sep 23, 2018

Updated by Ramesh Botta I have moved out of Banglore, due to your team negelance to not responding to tickets the device was never picked up on time. Now i have moved to Nagpur and the device is with me. I would be able to send the device back if the company is ready to bear the courier charges will be able to send the device

Verified Support

Sep 24, 2018

Hathway Customer Care's response Dear Ramesh Botta,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

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Comments

abcdefgh98

Jun 7, 2020

I am moving out of the city and want to return the equipment and get my refund.how much will i get back ?
who should i contact please tell

Rishabh Pandotra

Aug 13, 2020

I left the flat in Pune during lockdown and even when I got calls from customer care, I specified to cut the connection but still got continuous calls and at that time no pickup of modem (device) was mentioned by the team. Now when I am not in Pune, I am getting calls for paying the fees for the modem. Please suggest as I have left the flat and even owner does not live there . If it is possible to arrange the pickup after I return to Pune .

vishalsk

from Bengaluru, Karnataka

Jul 17, 2021

On 14th July we return the Hathway modem and router.

As per instruction given by the engineer, we send an email to [protected]@hathway.net but have not received any response from them.

Let me know, if there is any chance to get our refund amount else at least reply that you people are not able to refund so that we will not follow up and forgot all these things. As we were not satisfied with Hathway call center and their response

Will consider this as final notice and attempt to get some response.