[Resolved] Havells — Top glass damaged

Kusaroj

from Kolkata, West Bengal

Aug 15, 2016

Address: Bokaro, Jharkhand, 827004

I had purchased a havells induction cooktop model et-x. By chance its glass top had been broken, i complained on customer care on 02/05/2016, my call no. Was fe022604. I was assured but no action had been taken. Again i complained on 29 or 30th june, my call no. Was ff 293916, again i was assured, but still today no action was taken. I was diverted to dhanbad, who was demanding rs.1500 for that. I could not understand, was it genuine or not.
No any feedback was taken from your side that complain was shorted or not. What i have to do?

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Nov 10, 2016

Complaint marked as Resolved

Verified Support

Aug 24, 2016

Havells India Customer Care's response Dear Sir (Kusaroj),

We hope your issue has been resolved. Kindly feel free to write to us at havells.[protected]@gmail.com for any further assistance on this matter.

Regards,
Team Havells

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Comments

Roy Skaria

from Perumbavoor, Kerala

Aug 22, 2016

One fan is not working. I wand to get repired. to whom I must contact

Havells India Customer Care's response, Aug 23, 2016

Verified Support

Dear Sir(Roy Skaria),

Sincere apologies for the inconvenience caused to you. Please share your mobile number/complaint number and your area pincode with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards
Team Havells

Kusaroj

from Kolkata, West Bengal

Aug 25, 2016

Thanks to Team Havells for resolving my problem.

Havells India Customer Care's response, Aug 26, 2016

Verified Support

Dear Sir (Kusaroj),

Thank you for the acknowledgement. Please feel free to get in touch on havells.social@gmail.com if you require any assistance.

Regards,
Team Havells