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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 9, 2025
Complaints 32881
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HDFC Bank reviews & complaints page 1355

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D
Debasish Choudhury
from Bongaigaon, Assam
Feb 5, 2016
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Address: West Tripura, Tripura, 799006
Website: www.hdfcbank.com

Dear Sir/Madam,

Today HDFC Bank deducted Rs 687/- two times for AMB CHRG INCL ST & CESS. I am totally disappointed. This is my Salary account also. I dont know why they have deducted these money. My Account no. is [protected]. Branch Name: Agartala Branch. I need my money back
HDFC Bank customer support has been notified about the posted complaint.
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    A
    asha sree
    from Bengaluru, Karnataka
    Feb 5, 2016
    Resolved
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    Resolved

    Address: 600089
    Website: HDFC

    Recently I have cancelled a Ticket in APSRTC site to which payment is done initially using HDFC netbanking services.
    APSRTC officials are telling that they have made the refund payment to me. Payment ID : 46534358. I havent recieved my Refund yet.
    My Account No. :[protected]
    Branch :KARAPAKKAM
    Aug 8, 2021
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Customer,
    We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue. The Case Reference number for your query is[protected].

    -Manoj
    HDFC Bank Customer Assistance
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      M
      Mendirattaginni
      Feb 4, 2016
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      Address: Chandigarh, Punjab, 160036

      I had taken an Investment plan( HDFC LIFE Guaranted pension plan). When I visted to HDFC bank branch( sector 40, Chandigarh) where your employee(Mr. Ramandeep convince me take this policy and told me that you have to pay time premium of Rs. 50, 000/- and after five you will get assured return of 5% per annum. My policy number is 18088892, starting date is 22/12/16. But when I got orignal policy at my home and after reading this policy I was shoked you have to pay till 5 years. Then call him and he told that I will put your policy on cancelation if you don't like it & I said please put it on cancelation. After 20 days he told me to go to HDFC INSURANCE HO at sector 43 for last stage of cancelation but when I went there with orignal policy & cancel cheque they told me that after 15 days we can't cancel this policy and they told directly we can't help you. I have three saving accounts with your bank with 5 FD's and this is the way you employees are treating with an old customer. HDFC bank is having so much reputed position in India and this is the service I am getting from your employees ITS A SHOKING FOR ME. I am a retired person I can't pay Rs. 50, 000 per annum so know please requested you to cancel my policy as soon as possible.
      Regards
      Yash Pal Mehndiratta
      DOB 16/01/1956
      HDFC Life customer support has been notified about the posted complaint.
      Policy no. Is 18088882
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        A
        Aneeta Singh
        from Pune, Maharashtra
        Feb 4, 2016
        Resolved
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        Address: 411041
        Website: credit card

        I am a hdfc credit card holder.. I was calling customer care to know about my bill also I checked in my net banking and I did't get any detail. Call center guys disconnect my call over n over also didn't provide me correct info. We have to spend money to call your land line number and after listing to long IVR option once you connect, agent disconnected my calls multi-pal time. also I have to choose same info on IVR twice. Overall I am very mad about your services. Plese look into the matter.
        Aug 8, 2021
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Dear Aneeta,

        We request you to email us at [protected]@hdfcbank.com with your card details, issue details and contact details. Please mention the ref ID- TTU[protected] in the subject. Will take it up with the concerned team & get back to you.

        -Anay
        HDFC Bank Customer Assistance
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          S
          sheeba karthika
          from Bengaluru, Karnataka
          Feb 4, 2016
          Resolved
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          Resolved

          Address: Bangalore, Karnataka, 560076

          I am still experiencing the worst service from HDFC life to get my money back.

          Myself, Sheeba . I was holding 2 policies with hdfc and surrendered both on Jan 5th 2016 at Jayanagar, Bangalore Branch. As per the policy agreement this has to be credited with in 5-7 working days and I got one of the policy amount credited within 6 days. I was awaiting for the next and it didn’t come even after 2 weeks. I called the[protected] number and there was no update from them and just told its in progress. Since then I called them every day and one fine day someone told its ON HOLD due to address change issue. It was above my logic to understand how address change issue comes for a policy which was taken on the same day with the same details given for 2 policies and one got closed without any issue? There was no answer from customer care exe on this . Surprisingly you will never get any call in response for your grievance complaint as well and there is no direct number to call. Today its 30 days since I surrendered the policy and still no update on the money. Yesterday I came to know through one of the friend who works in hdfc that the branch asked for address change for one policy and the other one should be changed automatically, which was not happened in the system and head office with hold my money.
          Question 1: if any issue, the customer should the first one to be informed- why this is not done even after a month ?
          2. why there is no response for the grievance call / support mails?
          3. Customer deserve an extra payout for the money they are holding illicitly .
          4. why “ escalation “ matrix given in site is not working?
          5. Unfortunately I am still chasing HDFC for my hard earned money …
          6. Never ever recommend hdfc to anyone, it’s a lesson learnt.
          Sep 19, 2016
          Complaint marked as Resolved 
          resolved at last by going to the office again
          FYI- issue NOT YET RESOLVED
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            A
            aakshi
            from Chennai, Tamil Nadu
            Feb 4, 2016
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            Address: Chennai, Tamil Nadu, 600100
            Website: www.hdfcbank.com/personal/products/cards/loan-on-credit-card/insta-jumbo-loan

            This all started in Nov 2015 and till date there has been 17 mail exchanges between HDFC Bank represented by Manikandan who says himself that he is a Manager - Grievance Cell . I had a Jumbo loan for Rs 2707.75 PM with first EMI in Oct 2015 which got autodebit from my HDFC savings bank account on 26 Oct so I mistook that every 26th HDFC will debit but it is for 25th of every month. I took the responsibility and was ready to pay the penalty for it. On 26 Nov I spoke to the HDFC customer service and as per their instruction and email which I received from HDFC asking me to pay the due amount through ATM. So at 1130 am I made tthe transfer to my Jumbo loan account and got it acknowledged from them. I also asked them as autodebit failed on 25 Nov whether your team will try again today (26 Nov) and even if there is 1% chance I will deposit some amount as I have Home Loan EMI on 27 Nov. They assured as payment is done all has been sorted and you will be informed on penality later for the auto debit failure. But on 26 Nov evening after I left the office HDFC had blocked Rs 2707.70 from my savings account due to which my HDFC home loan got affected. On 27 Nov I have to make almost 100 calls to release the hold amount. After much fight it was released on 27 Nov evening. If I havent paid this Jumbo loan amount on 26 Nov they would have anyway put an hold to my account for that amount and my home loan would have passed through. Now I am not ready to pay any penality for the delay for Jumbo loan as this had affected my Cibil rating for my home loan failure. I was penalised for Rs 850 + Tax and was refunded for Rs 450 only. Now I want me entire penalty amount to be refunded but there is no proper response. My only query is when my account was filled at 1200PM on 25 Nov with Rs 5000 why HDFC did not block my account and why was it blocked on 26 Nov evening after I had settled my dues. I had never signed any paper with HDFC for autodebit from my savings account for the Jumbo loan payment. As per RBI Bank should not penalise if payment is done within 3 days and as this Jumbo loan is from my Credit Card this should been followed. I have been using this HDFC Card for 6 years from now and has been paying full amount without any due and i never expected this type of response from HDFC team.
            Dear Mr.Aakshi,

            We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

            1.Name as mentioned in the card account,
            2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
            3.Contact number as updated in the card account and latest contact number.

            You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].

            -Bejoy
            HDFC Bank Customer Assistance
            As always expected from HDFC they haven't responded and will not. RBI should give a closer look into their operation and how they cheat customers.
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              N
              nikyharry
              Feb 3, 2016
              Resolved
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              Resolved

              Address: New Delhi, Delhi

              Dear sir i want my getz car loan account statement till now my e mail id- [protected]@yahoo.Co.In and loan no. Is[protected]
              Aug 8, 2021
              Complaint marked as Resolved 
              Dear Customer,

              We Request you to write to [protected]@hdfcbank.com for your register e mail ID with the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information.


              -Manoj
              HDFC Bank Customer Assistance
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                saisundeepkumar498
                from Ongole, Andhra Pradesh
                Feb 3, 2016
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                Address: 500032

                I have applied a personal loan in HDFC bank recently 1 week back for 2 Lakh rupees


                and My loan got approved and it has been credited in to my account on Monday evening (03/02/2016).

                but out of 2 lakh rupees the bank people has deposited only 1, 93, 427 rupees to my account..

                on this issue called the customer care people


                They Said For Loan processing and other documentation charges 2100 has been debited and

                the remaining whole amount 4, 365/- the bank people are saying for insurance it has been debited...


                I haven't said to the bank people that i need insurance for my personal loan...


                But With out My Permission They Directly Debited My Amount and Not giving Proper Response Now...


                I called The Sales Executive Who is in touch with me Regarding to the Personal Loan Matter

                and His Name is : Rajesh Manikker (Sales Executive person in HDFC).

                and His Contact Number: [protected].


                and Today also i have called that person but he is not answering to my call no.of times i called him...


                And From Customer care People I got the Sales Manager Hdfc who approved my Loan

                And he is also not giving proper answer...

                his Mobile Number is :[protected]


                So Please I sincerely Beg you to please consider My Complaint And Take an Immediate Action On This...


                And Kindly Help me in Getting Back My Amount to my Account...


                My Name: SAI SUNDEEP KUMAR . DARISINALA

                Working For Capgemini

                Hyderabad

                My Mobile :[protected]

                ==============================

                My Personal Loan Account Number For Your Reference is :37764343


                Thank You
                Feb 06, 2016
                Updated by saisundeepkumar498
                Please Take immediate action...

                the sales called my mobile and telling it will take 15 days... But he is not telling guaranteedly...


                For Just Convinincing sake he has given that statement after 15 days no one will take responsibility
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                  R
                  Ravi Kumar J Tamilanda
                  from Pune, Maharashtra
                  Feb 3, 2016
                  Resolved
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                  Resolved

                  HDFC bank illegally deducting amount from my account for last 8 years with unknown name in the statement

                  Address: 560032

                  Recently I noticed HDFC bank illegally deducting amount from my account for last 8 years with unknown name in the statement. When I spoke to them, I was shocked knowing they were illegally deducting the amount. They opened Mutual fund account without my knowledge, and starting deducing every quarter. In my busy life, I couldn't talk to them, and found it was around 110 bucks initially. Recently I found they deducted 268 bucks, and shocked,...
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                  A
                  Anuj-1979
                  from Noida, Uttar Pradesh
                  Feb 3, 2016
                  Resolved
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                  Address: Ghaziabad, Uttar Pradesh, 201002

                  Hi Team,

                  I have sent multiple reminders to HDFC regarding my Credit Card : 5520-XXXX-XXXX-3337 to get the CIBIL Correction from HDFC as I have paid the full amount long time back and already got the No Due Certificate from them.

                  I have been chasing HDFC people for a long time on emails as the phone number provided by them are never reachable[protected]/[protected] to contact.

                  I WANT THIS TO BE CORRECTED ASAP. DUE TO WHICH I HAVE BEEN FACING ISSUES TO GET A LOAN OR CREDIT CARD.

                  PLEASE LET ME KNOW IF MORE DETAILS REQUIRED FROM MYSIDE.

                  Regards,
                  ANUJ PRABHAKAR
                  [protected]@gmail.com
                  +91-[protected]
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Mr. Prabhakar,

                  We have taken note of your comments expressed with regard to your credit card . You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, you may write to us at : [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected] .

                  Anay
                  HDFC BANK Customer Assiatnce
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                    T
                    Tanveer Jamadar
                    from Pune, Maharashtra
                    Feb 2, 2016
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                    Address: 411008
                    Website: HDFC

                    Respected Sir,

                    I want to highlight a clear case of rash driving by the below vehicle on 26/09/2015 at senapati bapat rd, pune.

                    Details:
                    [protected][protected]
                    Car: Indica vista
                    Color: White
                    Number : MH20 BN 9808
                    Time : 09:35 PM
                    [protected][protected]

                    The driver almost cut 3 bike riders from left including myself n we were almost down but managed to get balance.

                    When requested to drive with care the driver was abusive. Later, we realized he was drunk since he was smelling foul with alcohol odor.

                    Kindly suspend the licence of such driver since he could be responsible for many fatalities on the road.

                    The same was informed yesterday itself to local authorities but this was something even the RTO team should be informed, hence I have dropped the mail.
                    Feb 02, 2016
                    Updated by Tanveer Jamadar
                    CAR NUMBER: MH12 BN9808

                    CITY: AURANGABAD

                    PERSON: EJAZ AHMED SHAIKH - (CULPRIT)

                    CAR financed by HDFC finance - easily there was no background criminal check done here.

                    Respected Sir,

                    I want to highlight a clear case of rash driving by the below vehicle on 26/09/2015 at senapati bapat rd, pune.

                    Details:
                    [protected][protected]
                    Car: Indica vista
                    Color: White
                    Number : MH20 BN 9808
                    Time : 09:35 PM
                    [protected][protected]

                    The driver almost cut 3 bike riders from left including myself n we were almost down but managed to get balance.

                    When requested to drive with care the driver was abusive. Later, we realized he was drunk since he was smelling foul with alcohol odor.

                    Kindly suspend the licence of such driver since he could be responsible for many fatalities on the road.

                    The same was informed yesterday itself to local authorities but this was something even the RTO team should be informed, hence I have dropped the mail.

                    loan details

                    I WANT MY BIKE LOAN DETAILS AP29 AV 3680
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                      P
                      PRADIPGHOSH
                      from Jamshedpur, Jharkhand
                      Feb 2, 2016
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                      Address: East Singhbhum, Jharkhand, 832108

                      I have a personal loan in HDFC BISTUPUR, JAMSHEDPUR, I had sufficient in SBI account where my cheque is presenting ECS, I asked to SBI they have told HDFC not presented any cheque on 7.1.16 (it is my monthly installment date), I went to HDFC, they have told me to deposit eith fine, I have deposited RS.5530 INSTEAD OF RS. 4651. Pl. return this fine amount & adjust in next premium. Why such type of disturvance to customer. After 18 days they have given statement RBI Sequence no [protected] Return code 9. dt 7.1.16. But they have not presented ECS in my SBI.
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                        R
                        rusiya anuja
                        from Chennai, Tamil Nadu
                        Feb 1, 2016
                        Resolved
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                        Resolved

                        Address: 560103

                        Hi,
                        I received a start up kit for a Salary account in November. I have lost the atm pin and Internet banking pin(neither of which are retrievable over the internet- Surprisingly!!)
                        The customer care number 61606161 never answers the call..I think I have called them as many as 10 times and hold the phone for 10-15 minutes and then suddenly the call gets disconnected on it's own. (amazingly they know it will--hence a message comes every few seconds "if the phone gets disconnected due to technical issues at the Sp's end do call us again")

                        I went to 6th Block Koramngala branch and placed a request for an otp on Thursday[protected] and was assure i will receive it in 3 days. I haven't.
                        I would want to know how do I do my day to day transactions if the bank's customer relations are so pathetic.

                        I am dejected by the attitude/services provided by the bank and feel frustrated to be stuck with them!
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Rusiya,

                        Please share your complete issue at [protected]@hdfcbank.com along with your account and contact details, complete address of the branch you visited. Kindly mention ref ID-TTU[protected] in the subject line. Our team official will get back to you.

                        -Anay
                        HDFC Bank Assistance
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                          S
                          Sandip Maniyar
                          from Mumbai, Maharashtra
                          Jan 31, 2016
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                          Address: Ahmedabad, Gujarat, 380007

                          I am associated with this group since last 10 years. I feel really disappointed with kind of phone banking service nobddy is responding.

                          Pls call on my cell no [protected]

                          sandip.maniyar
                          HDFC Life customer support has been notified about the posted complaint.
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                            Pradip Pani
                            from Bolanikhodan, Odisha
                            Jan 30, 2016
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                            Address: 756036
                            Website: GMAIL

                            Dear sir,
                            Please help and kindly forward the vichle loan statement immediately for my mail address loan account no. 28809992
                            and i ma complit payment january 5 2016 but i cann't be received my NOC so please relise my NOC certificate ...

                            Thanks regards"
                            Pradip kumar pani
                            mob- [protected]
                            mail id - [protected]@gmail.com
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                              V
                              Vishalgill
                              from Srinagar, Jammu and Kashmir
                              Jan 30, 2016
                              Resolved
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                              Resolved

                              Address: Ludhiana, Punjab, 141001

                              Very poor customer service given by Hdfc bank am apply a credit card but I can't receive my card and there employees can't help me
                              AC No.[protected]
                              [protected]
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We understand that you would like to know the status of the application form sent by you. We request you to provide us with the following details to enable us check and provide the necessary information.

                              1. Name as mentioned on the application form

                              2. Address

                              3. Date of Birth.

                              4. Date on which the application was submitted

                              5. Place where the application was submitted

                              6. Your latest contact numbers

                              7. Application reference number ( if any )

                              8. Executive name and contact number to whom the application was submitted.

                              Please feel free to write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

                              Anay
                              HDFC bank Customer assistance
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                                A
                                Atis ray
                                from kolkata, West Bengal
                                Jan 29, 2016
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal, 700034
                                Website: in my home

                                My name is Atis Ray having hdfc debit card .i am a victim of debit card fraud and amount as high as Rs.30000/- are deducted from my sb account . There have been 6 fraudulence transactions happened on 23/01/2016 frommy hdfc debit card ending ...3710. The details of transactions are as follows : c c avenue.com pos de 957993 /958754 / 960440 citruspay pos[protected] /[protected] etc. pl. do something so that i can get back my money . I am so confused and worried whether i will get my money or not. Pl. help me in this regard .
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Customer,
                                We request you to write to [protected]@hdfcbank.com with the below details to enable us to assist you further:

                                1) Date of transaction
                                2) Amount of transaction
                                3) Account number

                                Kindly quote the ref no TTU[protected] in the subject lin.


                                -Anay
                                HDFC Bank Assistance
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                                  M
                                  Mohan M Naidu
                                  Jan 29, 2016
                                  Resolved
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                                  Resolved

                                  Address: 560016
                                  Website: HDFC

                                  Dear Sir,

                                  This is Mohan M. I own credit card o HDFC platinum edge and I want proceed with cancellation of the Card. I have already paid all my dues. Below is the details of the card.

                                  Card No- [protected]
                                  Address Ey GTH Tower C Old Madras road, Benniganahalli, KR Puram, Bangalore 560016
                                  Caontact no [protected]
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer,
                                  We have taken note of your comments expressed with regard to your Credit Card and have responded to your e-mail on January 30, 2016 vide reference number[protected].

                                  -Anay
                                  HDFC Bank Assistance
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                                    Pregas Srinivasan
                                    from Ozhukarai, Puducherry
                                    Jan 29, 2016
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                                    Address: 605004

                                    We are being harassed by HDFC credit card division over my ex-tenant's credit card. Given that tenant name is same as
                                    my father's name and the ex-tenant is not paying his dues, each time guys from HDFC comes and shouts at my mother for not paying dues.

                                    The ex-tenant vacated my house one year back and haven't changed his address. We have informed HDFC several times the change of address, but they
                                    do not bother to call the ex-tenant and instead they show up at my home and shout at my mother.

                                    Bank manager has said he cannot do anything unless the ex-tenant changes his address with HDFC.We need this issue to be resolved.
                                    HDFC has current phone number of ex-tenant but not his address. They have refused to heed to our request for the past 11 months.


                                    Affected citizen.

                                    Note: My father and ex-tenant has account with HDFC and both have credit cards. Except floor name difference in address, everything is same. The ex-tenant is working with AXIS bank. I have asked HDFC to contact the ex-tenant to contact the person but they are inclined to do so.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    Request you to email us at [protected]@hdfcbank.com along with your complete issue and your contact details. Kindly mention Ref ID-TTU[protected] in the subject line. Will revert to you on priority.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      A
                                      Ambreesh Pandey
                                      from Delhi, Delhi
                                      Jan 28, 2016
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                      Hi,
                                      I am HDFC Bank Customer. My Salary account number is [protected].
                                      Since October there is a deduction of 687 Rs/ from my account as CESS charge ( Not maintaining of Minimum average balance.) Till now approx 2500 Rupees deducted from my account. This is my salary account, So Why do I maintain AMB. It is 0 balance salary account. Kindly refund my all deducted amount as soon as possible. Also revert me back on my mail ID- [protected]@gmail.com and Contact number is [protected].
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Hi,
                                      Kindly let me know, how many days it will take to refund my money in my account. Please reply me on this chat.

                                      My Salary account number is [protected].
                                      Hi,
                                      Kindly let me know, how many days it will take to refund my money in my account. Please reply me on this chat.

                                      My Salary account number is [protected].


                                      How many days
                                      How Many days
                                      How many days
                                      How Many days???????
                                      Why you made this chat complaint forum, if you don't have time to revert on the same chat. Very bad service from HDFC. I will never suggest anybody to open any account and not to own any debit and credit card of HDFC.
                                      I got frustrated with your services.
                                      I have a credit card also there is no installment process in your account. Every other provide this facility and in HDFC you have to check your online banking everyday for EMI offers to pay your bills. If you get an EMI offer, you are luckey. otherwise you have to pay fine for the same.
                                      I got my money back. but still I am not very much happy.. By the way Thanks to you guys. Today You made my day.
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