Hero Electric — Optima CX water washing not allowed by service center Ravet, Pune

Address:

Gurudwara chauk, Akurdi 411033

Hi,

I am owner of Optima CX Hero electric bike, which was purchase last year September 2022. Now this is my third serving and Ravet service center not provider water washing with paid servicing and gives the reason as per bellow:
If Optima CX washed by water, the electric motor was burst and we are not give any water washing to customer, any Optima CX electric bike.
Customer can do on there own risk.

I need clarification about this from Hero electric, if its motor burst by water washing then what is our safety in rainy season.