Hike Messenger — account blocked

Respected sir/madam my name is raju my hike number is [protected]. Recently on 06/01/2018 i had load money a sum of 10000 to my hike wallet through debit card after that my account has been blocked, the transaction had been done by me for my personal purpose so please help me in getting by wallet account active and my amount return please do needful thanking you sir/madam
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Hi, I am Manish Kumar tiwari and I have an account on hike with [protected] number few days ago I was trying to do a bill payment they deduct money from bank account but did not pay my bill and also did not add it on my hike wallet

I had a transaction of rs 309.10 on dated 22/0/2018 my bank account debited but my recharge trasaction failed, still my bank account not credited.

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