Hike Messenger — regarding refund of my unsuccessful transaction

Address: Solapur, Maharashtra, 413307

I was added 250 rupees to hike wallet and did rechage and amount of recharge i. E.499 deducted. But recharge failed message appears on 20 th dec 2017. Till now i complaint more than 3 times but nobudy responded to me.
I have complaint fiĺed before 7-8 days ago.

As per hike policy refund will be provided into account within 3_10 days but till now not refunded

Kindly help me to resolve this issue as early as possible.

Please help me out...
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    Sangole
    Maharashtra
    India
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