Home Credit India Finance Complaints & Reviews

In spite of forwarding complaint by you to Home Credit Ltd. they have not cleared the my claim amount.

HOME CREDIT STAFF IS PLAYING THE MONEY ALONG WITH DEALERS-

I had purchased one mobile phone from AGGARWAL MOBILE SHOP, 40 feet road, uttam nagar last year by getting it financed from home credit. I had finished my emi's and then i got a call from Home Credit that they are offering a loan of rs.22000 from their executive (MS. POOJA PANCHAL). The girl was very prompt in making us understand the loan and we agreed on the same. She said that we can go and deposit our papers to the nearest home credit shop (AGGARWAL MOBILE SHOP). When we reached there the executive representing home credit (MR. BHUVAN SHARMA) informs us that we have to pay some charge to get our papers deposited. Upon checking with their customer care we came to know that there is no such charge which we need to pay. Then the executive MR. BHUVAN informs us that he had informed the customer care center that the dealer will take the charges and if his customer care has not informed the same to us that is not his fault. Further to this the DEALER OF THE AGGARWAL MOBILE SHOP was very rude and started misbehaving with us and said to the executive that HE IS GIVING THE CAHRGES OF ELECTRICITY, PHOTOCOPY MACHINE ETC AND THAT THE EXECUTIVE SHOULD NOT DEAL WITH US AND THAT HE SHOULD TORN THE PAPERS AND THROW THEM AWAY, ALTHOUGH WE WERE READY TO PAY THE AMOUNT. SO YOU GET TO GET INSULTED FROM A THIRD PARTY IN FRONT OF 10 OTHER CUSTOMERS. SEEMINGLY IT COMES TO MY UNDERSTANDING THAT THE HOME CREDIT EXECUTIVE AND THE SHOP OWNER AE THEIVES. THEY ARE CHARGING MONEY AND PUTTING IN THEIR POCKETS BY MISGUIDING THE CUSTOMER

The executive seemingly does not know that for whom he was working as he had given the statement that HE WILL LISTEN TO HIS BOSS (AGGAWAL MOBILE SHOP OWNER). So according to him he is taking salary from Home Credit, representing the company but his boss was Aggarwal Shop Owner. We had given an online complaint to MR. KAMAL and my complaint number is SCM_PD_251044. I really doubt that this complaint ever means anything to the Home Credit people. Still hoping that their calls are being recorded actually and not for the sake of saying that it is being recorded. Hope that their training or what so ever department takes care of should look into the same and take proper action TO BRIEF TRAIN AND GIUDE THEIR STAFF. SIMELTANEOUSELY they should also do tie up's with good repeated shops and that THEY SHOULD REALLY PROVIDE THEIR OWN EQUIPMENTS TO THAT SHOP SO THAT NO OTHER CUSTOMER GETS TREATED AND INSULTED LIKE THIS.

Somin Sharma
[protected]@gmail.com

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Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we wish to inform you that we are working on your concern and we'll get back to you in this regard.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .

My name is farhat Husain.my contract I'd is [protected] of home credit.sir I bought mobile on 26 Feb 2016 from ekta mobile chinht matiyari churaha Lucknow. I have paid 3400 Rs in down payment .home credit clients or customer care empolyes told me if you bought this mobile which cost is 8800 rs with glass and cover .you hove only paid only emi 12*764=9168 Rs nqd mobile cost is 8800 Rs so you have only paid 367 Rs extra.but the did not tell me after paid down payment 3400 and then 12 months emi so total amount is 9168 + 3400 downpayment amount =
12568 Rs .so they given me wrong information about emi and down payment and total amount.this cheating .so[protected]=3768 Rs extra amount charging.while the told only you 367 paid extra...wrong info first impression now worst impression. You have to tell your CSA of frontend don't give wrong info to your valuable customers..and in loan summry they not shows what they say to me...total fraud they don't tell me rate of interest ...8800 ts ke mobile me liye mai 12568 paid karu .wakai bewakuf banan to apke un customer care walo se sikhe Jo mobile shop per baithye gaye hain...

Please friends don't get LOAN from home credit it is fraud company largest in India it takes too much charges... ### o[censored] it is fraud company in India service is very bad

hello

Why you are not providing me the tracking details of my original bill that you sent me on 18th dec.

Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we would like to inform you that we have already provided you the resolution for your complaint as per our records.

Please contact customer services on the number mentioned below should you have any further concern regarding your loan account.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in, if you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited.

hi team,

you are not providing me any solution for this, just you are update this.

Home credit company harasses its customers with numerous calls and that too unnecessary.. i am also a customer from lucknow.despite giving all documents as required by the company these people call me and my guaranters number of times to make cash payment along with collection charges
.worst of it these people hv no sense hw to speak properly..they r sooo rude all the time..

Good to know, you check this soon.

However, my suggestion is, you guys react before getting highlighted.