ICICI Bank Complaints & Reviews

Complaint Sent
The following information has been sent to Insurance:
Please print a copy for your records.
Release of Information: Release-all
Name: saxena, umesh d
Email Address: [protected]@yahoo.com
Street Address: F-202, SHYAM NAGAR EXT, RAM PATH, SODALA,
City, State, Zip: JAIPUR, Ra 302019
Home Telephone Number:[protected]
Office Phone Number: [protected], [protected]
Age: 25-49
Insured Name:UMESH SAXENA
Name of company the complaint is against: ICICI LOMBARD
Policy or Id Number: 4034/FNP/01499994/00/000 AND 4034/FNP/[protected]/000
Effective Date: 29/10/2006
Date of Loss: 29/12/2006
Type of Insurance Involved: Individual_Health
Reason(s) for complaint: EMI CHARGED FROM MY CREDIT CARD AFTER CANCELLATION OF POLICY
Details of complaint: This is inform to you My credit card no. [protected] NAME : umesh saxena ADD :- F-202, SHYAM NAGAR EXT, RAM PATH, SODALA, JAIPUR 302019 CUST ID 275757 PAYMENT DUE DATE Rs 12, 377 MINIMUM AMOUNT DUE Rs 7610 DEAR SIR ICICI LOMBARD ISSUE ME TWO POLICY NO. ARE 4034/FNP/01499992/00/0000 AND 4034/FNP/01499994/00/0000 ISSUED DATES ARE 4/6/2006 AND 29/10/2006 29 TH DEC 2006 THESE POLICIES ARE CANCELLED BY ICICI LOMBARD BECAUSE I AM NOT I AM NOT INTERESTED IN THESE POLICIES AND ICICI LOMBARD REFUND AMOUNT Rs 6359 DATED 2ND JAN FOR ONE POLICY AND SECOND POLICY AMOUNT IS NOT REVERSED after this AFTER 2 ND JAN. EMI Is was charged in my monthly CREDIT CARD statement BUT AFTER 2 JAN 2007 YOUR AMOUNT ARE DEDUCT IN MY CREDIT CARD EVERY MONTH DUE TO THIS YOUR AMOUNT INCREASES UP TO Rs 12377 INCLUDING LATE PAYMENT WHY I PAY THIS PAYMENT I CALL U MANY TIME MY COMPLIENT NO IS 2138905 DATED 27/9/[protected] DATED 3/3/2007 [protected] dated 14/3/[protected] dated 21/3/2008 ICICI LOMBARD NOT REPLY FOR THIS i call many time after this CREDIT CARD DEPATRMENT deduct this payment from my icici saving account PLEASE resolve my prob. thanks my mobile no is [protected] [protected] DR. UMESH SAXENA ASSOCIATE PROFESSOR I ALSO SEND EMAIL TO CUSTOMER SERVICES ICICI LOMBADR WHICH ARE MENTION BELOW From: umesh saxena [[protected]@yahoo.com] Sent: Sunday, Apr 6 2008 2:17PM To: [protected]@icicilombard.com [[protected]@icicilombard.com] Cc: [protected]@yahoo.ocm [[protected]@yahoo.ocm] Subject: to resolve credit card payment prob. TO ICICI LOMBARD This is inform to you My credit card no. [protected] NAME : umesh saxena ADD :- F-202, SHYAM NAGAR EXT, RAM PATH, SODALA, JAIPUR 302019 CUST ID 275757 PAYMENT DUE DATE Rs 12, 377 MINIMUM AMOUNT DUE Rs 7610 DEAR SIR BANK ISSUE ME TWO POLICY NO ARE 4034/FNP/01499992/00/0000 AND 4034/FNP/01499994/00/0000 ISSUED DATES ARE 4/6/2006 AND 29/10/2006 29 TH DEC 2006 THESE POLICIES ARE CANCELLED BY YOU, BECAUSE I AM NOT RECIEVED THESE POLICY AND U REFUND AMOUNT Rs 6359 DATED 2ND JAN ]after this emis was charged in my monthly statement BUT AFTER 2 JAN 2007 YOUR AMOUNT ARE DEDUCT IN MY CREDIT CARD EVERY MONTH DUE TO THIS YOUR AMOUNT INCREASES UP TO Rs 12377 INCLUDING LATE PAYMENT WHY I PAY THIS PAYMENT I CALL U MANY TIME MY COMPLIENT NO IS[protected] DATED 27/9/[protected] DATED 3/3/2007 [protected] dated 14/3/[protected] dated 21/3/2008 ur side not reply i call u many time after this you deduct this payment from my icici saving account i[censored] not solve and not resolve my prob. i[censored]r side u not here my prob. i give u last warning to u to refund my payment which was deduct from u otherwise u prepare to get a legal notice within next 15 days thanks my mobile no is [protected] [protected]

I have a saving account in icici bank, a/c no.[protected], sadar branch, delhi-110007. i have request to bank to stop my ECS of Rs-14, 356/- on dated 03/04/2008 two days before ECS(05/04/2008) and the excutive of said bank branch has assured me to stop your ECS, . but i surprised when i check my account on day of ECS(05/04/2008).in my account Rs-14, 356 is deducted.i have receiving of my request application.KINDLY STOP MY ECS AND ALSO RETURN MY ECS AMOUNT.

MANOJ KUMAR
[protected]

I had applied for GMR infrastructure (GMRINF) and got allocation notice over 3 years back. I could not see the allocation in my icicidirect demat account. Several complaints were lodged with icicidirect, only emails going back and forth but no real progress, here's the history:
Initially they said it has not been allocated by registrar,
when complained with registrar, I got a mail that it's allocated by registrar and icicidirect acknowledged
then ICICIdirect said it's technical error and will be allocated in my account but still not yet done

Not sure whom to go now after several vain attempts with icicidirect

This is with regards to the EMI Card in my name issued by ICICI bank.([protected])
I got this card sometime in Aug'07-Sept'07. The DSA never informed about the actual rate of interest which will be charged on the spend if the amount is converted to EMI, at the time of application.

In Oct'07 - Nov'07 I spent Rs 8, 900 on the card and received the statement showing Rs2, 000 as the first EMI for the spend.Upon enquiry with the bank call center I was told that the EMI was for 6 months. So effectively I pay Rs 12, 000 for a spen of rs 8, 900 over 6 months. This works out to be approx 34%. After getting aware of such high Interest rate I immediately paid the full amount to the bank and that to with in the due date.

Subsequent to that I have been receiveing statements which show some amount payable as Interest Charges, Service Charges, Late Payment and Service Tax.
I then again spoke to the call centre regarding this and was told that since the Card is EMI I will have to pay the Interest Charges.

Now, when I have paid the full amount in time, there is no reason for me to pay this interest, I also requested the staff to cancel my card.

It has been almost 3 months now and neither the card has been cancelled nor the account closed.
Most recently I was directed to speak to a grievance officer.
The contact nos although 24X7 are always busy.

Please look in to the matter urgently and close my account.

To,
The costomer care,
Icici personal loan,

From,
Applicant:
t.shivaram

subject: complaint about my personal loan.(LIMNG[protected])

sir/ Madam

i have one personal loan in icici bank classique arcade mangalore branch.

from january 2007 i am paying my EMI.

ON january 2008 (7th jan) i received phone call from chennai icici bank and saying that we are from icici bank(tel no.[protected] mallika/shanmugam) loan section - your january 2008 EMI NOT cleared. i shocked and asked with my bank(axis) they told me you EMI is cleared on 7th january. i called again to chennai and told them my EMI is cleared on 7th jan. very next day again call from chennai with same matter. w/in two days i received letter your payment is due and you have to pay cheque return charges/late payment charges.
i rushed to icici bank mangalore branch and asked to give my statement of payment. but they avoid to give me.
but in my bank(axis) there is enough money in account then icici bank people chq submitted on 7th (acutal date is 5th)
there is no fault from my side then also chq return charges/late payment charges.

5 to 7 times i personally meeted but no responsible answer or my requrement of statement. requested them if you give me statement i will pay full and final settlement one time, and i dont want headache. but no answer.
now from last week their (icici bank) recovery agents coming to me pay loan amount.../ i told them pls bring my statementt of which i paid and outstanding. they saying we dont know you have to pay now only.

hope you understand my problem, i want to clear my loan as soon as possible but i want statement why this happened. in my bank(axis) fault or others fault i want to find out.

finally i decided if again recovery agents is come to me i will coplain police/consumer court/media people.

hope your immediate reply/action will be highly apriciated.

regards
t.shivaram
phone:[protected]

I've demat account with ICICI Direct. Demat A/c No is: 52751790.

On 17th March I've redeemed 2 of my mutual fund (SIP). Details below…

1. DSP MERRILL LYNCH MUTUAL FUND - DSP MERRILL LYNCH T.I.G.E.R FUND – GROWTH
Transcation ID : 6298829
Transcation Date :[protected]:16:02
Units : 471.1160
Amount : 18, 365.04
Transaction Type : Redemption
Status...

The complaint describes how ICIC bank is abusing its dominant position & exploiting its customer.


I have been using ICICI bank’s Money to India transfer since 2 years. It is linked from my bank in Wells Fargo USA to my Andhra Bank beneficiary bank in India. None of the bank’s account information has changed ever since. Recently I scheduled 3 transfers in January involving the same 2 bank accounts using ICICI ‘s Money to India transfer. On these 3 transfers, I received a confirmation email saying that the funds have been transferred successfully to my beneficiary account in India. After a few days I received another email saying that 1 of the transfers was unsuccessful due to "Account Type Not Found" for my beneficiary account. After following up with Branch Manager of Andhra Bank, Mulund, Mumbai, I was told that no such query was received by Andhra Bank from ICICI bank. I have no clue how all of a sudden my account in Andhra Bank, India could not be verified after a series of successful transactions.

2 months later, I received cash from ICICI bank worth $4872.40 (I had originally scheduled a transfer of $5000) saying that one of the 2 transactions that they initially claimed to have been "successfully" completed was not actually successful and hence they had to return my money. Upon talking to the customer representative, I was told that the transaction was canceled due to same "Account type not found" of my beneficiary account. Also I was told that ICICI bank had to hold this amount before sending it back to me and hence they had to deposit the money at current conversion rate, thus making me incur a loss though no fault of mine. Not only that, it also caused me unnecessary stress and resulted in my funds not reaching India at all, thus ruining my plans.
So ICICI is effectively telling me that I have to pay the price & bear the loss of interest which I would have received had I invested my money elsewhere for 2-3 months. All this because of some screw up from their side and they also claim that they cannot not guarantee a transfer through M2I if the beneficiary is a non-ICICI bank.
I would just like to voice my grievance as a dissatisfied customer and point the inefficiency on part of such a so-called renowned bank and their total loss of decency and courtesy for not being responsible for their actions and showing no empathy towards their harried customer. I just wish to inform all of you out there to be wary of such traps from ICICI bank.

I remitted 4.5 lacs from citi exchange in Dubai to ICICI Bank visakhapatnam branch NRE account on 14th Mar 08, till 11th May it is not remitted. The exchange has confirmed that ICICI Bank has collected money from exchange, ICICI bank also has confirmed that they have received money, but because of a letter mistake in the name, they are not creditting my account.

Why did they collect money if they found the name has spelling mistake.

These guys are cheating to the extreme.

REgards
Vishnu Ippil
+[protected]

Its true that favor is always for a new girl friend rather than for wife..and that is the simple logic as everyone agrees about ICICI Bank Home Loan rate favoring new customers to existing. I have not come across any Home Loan customer of ICICI Bank who says I am happy with the Loan / relationship. As for me (floating rate of 7.25%) my loan with EMI started in Jan 2006, which has now been increased to 11.25% currently without any reduction in rate (only increase). I would request RBI and other Govt agencies to take action against this Bank for its irrational rate it charges in the market for existing customers. Now, Punjab National Bank is one of the lowest rate with fixed rate much lower than my current floating rate with ICICI Bank Ltd. I suggest all existing customers of ICICI Bank to switch to PNB to save lacs of their hard earned money!! There are hundred explanations ICICI Bank gives to defend themselves for their rate, like cost of funds etc, but should we as customer anyway be bothered except for the price (interest) we pay? I do Warn all new customers to keep distance from this Bank, because you get an attractive floating rate from ICICI Bank just to be lured as a new customer who is turned deaf ear after loan amount is disbursed!!

Dear Sir,

This is to inform you that I was forceable given a ICICI credit card in the year 2005, when ever i used the credit card i was promtly repaying till march 2007, Due to ICICI bank harrasment One fine day i had decided to close the credit card to be free from all troubles from ICICI. I had informed one of their collection executive on 22/05/2007 to get the full and final settlement to close the credit card once in for all and he had assured me to get the statement next day & collected part payment of Rs.18410/-on 22/05/2007. i had waited for 2 days he never turned up then i had started calling him on his mobile he never picked up my call one fine day some one picked up the call and said he is gone out kept the mobile phone for charging we will inform him to call u back, he never called me, again next month some one else visited my office assured to give full and final statement and collected the partpayment again i had failed to get the statement, then i had registed a complaint with their call center taken the complaint register number on 17/12/2007 and assured me that the issue will be resolved with in 48hrs time till date no one turned up and again i was started writting to their customer care dept many times assued me in writting that with in 48 hrs many times the issue will be resolved some one from icici will contact you till date no one turned up and pinalised me haveliy and taken Rs.54190/- in November 2007 & now liened my ICICI salary current for Rs. 75235/-on 09/04/2008 and taken Rs.57, 000/- on 09/04/2008 made me to suffer not to utilise the funds made me to put in to losses, Due to negligence of ICICI i have a been pinalised and harrsing me daily.Pls help me out to resolve the issues.

Thanking you.

Regards
R.Vijaya Kumar
Hyderabad.
[protected]

My name is Sushan Rungta and I my savings account no. is[protected], which I am holding with ICICI Bank Ltd. I have deposited one cheque in ICICI Bank Ltd., Noida bearing cheque no. - 191732 of HDFC Bank Ltd, Patna for a sum of Rs. 9105. This cheque was initially credited into my account, but after 2 days a debit entry was made in my account whose reason is not mentioned in the a/c statement and no intimation has been received by me for the same. Till date I have not received the credit of such payment and I am really having trouble in getting it cleared, as there is no one from ICICI Bank to hear you!

I was shocked to check my last month's credit card says I've redeemed all my points! When contacted ICICI Call centre they are saying all the points have been transfered to imint...without any intimation to me! Its very dissapointing to see that a leading bank which claims to be customer-service oriented works in a such pathetic way. I feel this imint program is a pure waste and just another way to sqeeze money from the customers. I suggest ICICI Bank should withdraw this program and should continue with their own program of redeeming points.

To,
The Manager,
ICICI Credit Card Divison,

Dear sir,

In early 2007 I received a call from ur credit card divison regard free credit card to central government employees and thus I got in this trap.

Due to some bad experiences of my colleagues, I also did'nt used the card. Further when I received the first statement it showed that an EMI has been paid to ICICI Lombard for some insurance done at their own and payment has been done through my credit, which I had kept under lock and key.

After a lot of telephonic calls and emailing and correspondence I was successful in getting that Unwanted Insurance cancelled. Further I had requested to reverse all the charges showing in my statement. I received a email that credit card divison is in the process of reversing this amount. But very sorry to say that till date I am receiving the statement with all the charges including interest on late fees etc. Now the total amount outstanding against me is about Rs.7000/-

Dear sir can I ask u that is it a crime to take the credit card of your bank? Just taking the free card means paying the penalty of Rs.7000/- and face the mental stress.

Hope something favourable would be thought about me and this amount of Rs.7000/ would be got reversed.

Thanking you,
Sanjay Nehru
Lucknow

settlement on total amount due of my credit card iam the customer of icici bank from last few years, before this our car loan was running from this bank, we want the settlement on this total amount due of my credit card b'coz i want to clear all my debts immediately, from last one month i was in contact of ms.harneet saluja for doing the settlement she forwaded my request to higher authorities but no action was taken then we contacted customer care they adviced me to contact mr.amit mishra bhopal [protected] he said this case is not under me then i again contacted customer care they adviced to send one mail but no reply has came unnecessary i have to pay the late fees and it is very problematic to call them so please immediately give approvel to my settlement and reply immediately to me on my contact no.[protected], [protected] so that i can clear the whole amount in the bank immediately.

Name- Kulasekaran Seshadri
Prepayment of
Micro Banking Personal Loan Account no. LIBHP[protected]
Address- 36, Sai Castle, Sai hills,
Bhopal-462042
Mobile-[protected]

I wish icici bank spare time to attend my Grievance and icici officers Adamant at Bhopal Office.
I am Kulasekaran Seshadri, (Personal Loan Account no. LIBHP[protected]) the looted person by ICICI bank, who availed PL from your bank.

I foreclosed my Loan account on[protected] by making payments as follows:

Total foreclosure amount to be paid Rs. 32, 096 + 877 interest + other charges = Rs. 35, 599.00

ICICI Bank LTD Payment Receipt No- O[protected] Rs. 33, 928.00
ICICI Bank LTD Payment Receipt No- O[protected] Rs. 1, 671.00
Forcefully taken away money by ECS on 5th April, 2008 Rs. 2, 076.00
[protected][protected]
Total amount taken away from my account is Rs. 37, 675.00
[protected]--------
Extra money looted by your bank is Rs. 2, 076.00

I hereby appeal your forum will forward the demand to force ICICI bank to deposit back the extra money taken away by the bank with apology with in 12 hours the taken away money Rs. 2076.00. I report the discrepancy to Shri V. Kamath Sir, MD, ICICI Group.

I hope you will solve the problem within 12 hours. Help me in issue NOC immediately. Also stop ECS against the Loan. I don’t know how dare ICICI bank can execute ECS, even after the Loan Account settled.

Thanking you in anticipation.
Sincerely yours,
Sd/- Seshadri

Dear Sir and Madam,

I am not being able understand that Why I am not getting refund into my account.

IRCTC have sent the Settlement, even after you are not being able to credit the same.

already 15 days passed, I will report to the same in consumer forum.

This is seriously very bad thing. Just mailing me that we escalated the issue.

You have generated two service request for the same issue.

Even after issue has not been resolved,

SR62007168 and SR61239961.

Kindly let me know the status as early as possible.

Thank You
Vaibhav Saxena
+[protected]
[protected]@rediffmail.com
[protected]@manh.com
Manhattan Associates Development Center Pvt Ltd.
No 172 EPIP ZONE Phase II white field
Bangalore 560066



FYI/A,

I have Confirmed with IRCTC again. They have written me the same reply.

Thank You
Vaibhav Saxena
+[protected]
[protected]@rediffmail.com
[protected]@manh.com
Manhattan Associates Development Center Pvt Ltd.
No 172 EPIP ZONE Phase II white field
Bangalore 560066


Dear Customer,

Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details.

PNR Number [protected] Transaction Id [protected]
Payment Option ICICIBANK
REFUND AMOUNT STATUS SETTLEMENTID 52194019
513.00 Refunded

Regards,
Amit Ranjan
[protected]@irctc.co.in,
www.irctc.co.in
----- Original Message -----
From: vaibhav saxena
To: care
Sent: Tuesday, April 01, 2008 12:07 PM
Subject: Re: Re: Money Refund Confirmation from IRCTC


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Dear Sir,

I did not receive the refund amount. I went to branch, They Said: Please confirm with IRCTC to

which account they have made Refund of 513 Rs.

PNR Number [protected]

Date of Booking: 30/01/2008 Amount: 573, Account:[protected]ICICI Bank Pune)

Date Of Cancellation:23/03/2008 Refund Amount:513, Account:[protected]ICICI Bank Bangalore)

kindly confirm me about Transaction occurred to which account for refund.

Thank You
Vaibhav Saxena
+[protected]
[protected]@rediffmail.com
[protected]@manh.com
Manhattan Associates Development Center Pvt Ltd.
No 172 EPIP ZONE Phase II white field
Bangalore 560066


Dear Customer,

Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details. PNR Number [protected] Transaction Id [protected]


Payment Option ICICIBANK
Sr# REFUND AMOUNT STATUS SETTLEMENTID
1 513.00 Refunded 52194019


Thanks & Regards,
Rajmani Pathak
[protected]@irctc.co.in
www.irctc.co.in
[protected]
----- Original Message -----
From: vaibhav saxena
To: [protected]@irctc.co.in
Sent: Sunday, March 30, 2008 9:45 PM
Subject: Re: Money Refund Confirmation from IRCTC


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Dear Sir,

I did not receive the refund(against the cancellation of I-ticket PNR number: [protected]) in my ICICI account. Actually At the time of booking I used my[protected]VAIBHAV SAXENE -Pune - Shivajinagar Branch and now I have transferred the same account into[protected]VAIBHAV SAXENA-Bangalore - Koramangala).kindly transfer the same amount into in my changed account, Previous account is no more.Please do the needful.
Sorry for inconvenience.

Thank You
Vaibhav Saxena
+[protected]
[protected]@rediffmail.com
[protected]@manh.com
Manhattan Associates Development Center Pvt Ltd.
No 172 EPIP ZONE Phase II white field
Bangalore 560066

On Fri, 28 Mar 2008 [protected]@irctc.co.in wrote :
>Dear Customer,
>
>Thank you for using IRCTC’s online rail ticket booking services.
>
>An amount of Rs.513/- towards the refund for the cancellation done on
>23-Mar-2008for Ticket vide PNR [protected] has been for credited to
>your account. You are requested to please check with your bank regarding the same.
>We regret the delay if any, in crediting back the
>refunds.We solicit your continued patronage to our services,
>
>Warm Regards,
>
>[protected]@irctc
>
>



Dear Mr. Saxena,

Further to our telephonic conversation on March 31, 2008, we have registered your complaint for IRCTC refund amount not credited to your account with Service Reference SR61239961.

You will receive the status by April 07, 2008.

Sincerely,

Anitha
Customer Service Manager
ICICI Bank Limited

Airtel Online Recharge Failed from ICICI
I tried to do a mobile (Airtel) recharge on 28th Feb through ICICI online banking. But after completing the procedure, the Account was debited but the phone was not recharged as there are some error on the site.
Then I called ICICI customer care. They replied that the transaction is successful from our end. There is a problem with Airtel and you have to contact them. I contacted Airtel four time but they logged complaint and closed it by providing clarification that we didn't recived any request. They told me to contact ICICI. I am trapped in a loop.

I have all the transaction number and reference number for that transaction but neither ICICI nor Airtel is having any system to track what went wrong and where is my money.

Can you help me in this regard!

My loan from ICICI bank got disbursed in FEB.I still haven't received my amount which was supposed to be delivered via cheque to me.I have called customer care 5 times now.Its beeen over a month and everytime i get a reply saying someone will get back to me in 2 days.On top of that they have also started my EMI.I can not beleive that i am paying the EMI for the money i haven't received.
Does any one know how can i take a legal action against them.

ICICI TAX SAVING BOND-032002-TBS-one


I purchased 4 nos bond amounting to Rs 5000 each (Total Rs. 20000) bearing distinctive no[protected] Date of allotment was 23.04.2002 and redemption date was 23 04 2005 with 8.5% intrest.It bears certificate no.140624 and bond holder no.[protected].I could not get my payment uptill now.

Please do the needfull for my payment as it is allready two year late.

Thanking you

With Regards

Mohan Singh Bisht

Vill -Dungarpur, PO Halduchour
Distt Nainital
Uttrakhand
Pin 262402

I have a mobile no. [protected] in my name Vikas Paharia.

ICICI bank is regularly sending transaction details thru sms of a current account, which is not belongs to me. Inspite of my regular complaints on their portal no action taken by bank. Still sms are regularly sending on my mobile by bank. ( 4 to 8 SMS per day )

Please help me in this issue.

Vikas Paharia
[protected]